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Branch Manager - Washington D.C.

Location: Washington, DC, United States

Veterans United Home Loan is seeking a Branch Manager for the Washington D.C. branch office. As a Branch Manager, you serve in both an operations management and Loan Officer capacity for a Veterans United branch location.


  • Interview borrowers and obtain and/or verify information and documentation.
  • Educate borrowers on loan process and product/service alternatives.
  • Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
  • Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
  • Serve as branch liaison to/from home office, managing limited human resource functions, compliance requirements, financial management, and local marketing activities.
  • Point of escalation and oversight for site Production and Operations.
  • Supervise team, schedules, and assign duties.
  • Responsible for employee actions, including staffing, performance management, and development.
  • Remain knowledgeable on company and industry guidelines and processes.

Necessary Skills:

  • High attention to detail.
  • Leadership skills.
  • Thrive in a highly cooperative work setting.
  • Thrive in fast-paced, results-oriented environment.
  • Exemplary customer service skills.
  • Strong interpersonal communication skills (written and verbal).
  • Ability to motivate and encourage a high-performing diverse team.
  • Effective communication and conflict resolution. 
  • Quantitative and analytical decision making skills.
  • Aptitude for interpreting and analyzing financial and general business information and procedures.

Job Requirements:

  • Management experience preferred, but not required.
  • Experience in the mortgage industry.
  • Proficient in basic computer technologies, appropriate for an internet-based company.
  • Knowledge in Excel, Word, and PowerPoint.
  • NMLS licensed or become licensed upon employment.

Veterans United is proud to be an EOE/ADA and Military Friendly employer