Introducing: The Agent Platinum Desk

Here at Veterans United Home Loans, we’re excited to introduce a new resource designed specifically for agents: The Agent Platinum Desk.

As many of you are aware, use of the VA loan is growing, with 630,000 VA loans closed in fiscal year 2013. With all of the benefits of the VA mortgage guarantee, such as 0 percent down and no private mortgage insurance, there’s no surprise buyers are flocking to this loan product.

The Agent Platinum Desk is designed to serve agents.

The Agent Platinum Desk is designed to serve agents.

Who We Are

Our main focus at Veterans United is assisting veterans and active duty service members in using their hard-earned VA mortgage guarantee. Annually, each of our loan officers close an average of 90 VA loans. When compared to a local bank who may only do a few a year, we’re experts in this loan product. Streamlining the entire mortgage process is one way we like to serve, those who’ve served A few ways we make the process more streamlined are by having our own on-staff underwriters, employees dedicated to reviewing VA loan guidance to continually keep our staff updated and by being familiar with all the specific requirements of this loan product.

In addition to the pure quantity of VA loans we close, we also keep our customers happy. 96 percent of our clients would recommend Veterans United to a friend. On top of our A+ rating with the Better Business Bureau, we have shown time and again that we are dedicated to providing quality, efficient service to our nation’s service members.

What is the Agent Platinum Desk?

As a way to say thank you for all you do for our veterans and active duty service members, we created the Agent Platinum Desk. This is YOUR resource, designed specifically for those agents who refer their VA buyers to Veterans United.

Our team is here to walk you through the entire VA loan process, helping you keep your client up to date and on track for a timely closing. Each of our Platinum Desk advocates works with a specific region of the country. You won’t get bounced around  – your advocate will be your point of contact for each and every loan referral allowing you to really build relationships.

When you refer your buyer to Veterans United, our Agent Platinum Desk will offer you some amazing benefits:

Complimentary Appraisal

When you refer a buyer to Veterans United, we’ll pay for their appraisal once under contract. That will save your client hundreds of dollars and won’t cost you a cent.

$1,000 On-Time Closing Guarantee

If we receive a contract dated 30 days or more prior to the scheduled closing date and your buyers loan doesn’t close on time, we will give them $1,000.

Acts of God adversely affecting the ability to perform or the loan client delaying the closing through acts or omissions may void this guarantee.

24-Hour Agent Hotline

Do you have questions outside of business hours? Of course you do!

We understand that real estate agents don’t just work between the hours of 8 a.m. and 5 p.m. That’s why we’ve created a 24-hour hotline where you can reach out to our Agent Advocates with your VA loan questions at a time convenient to you.

Dedicated Agent Access to Underwriting

This benefit is huge! Have you ever wanted the opportunity to talk directly with an underwriter? With a referral to the Agent Platinum Desk, you’ll have direct access to an underwriter dedicated to answering your questions.

Platinum Lighthouse Program

Do you have a buyer interested in pursuing their VA loan benefit, but they’re unable to obtain financing? Or maybe they are on the fence about when to buy? We can help.

Our Lighthouse Program works with veteran and active duty service members who fall into two categories: buyers who aren’t quite ready to buy but want to start getting information on credit and the loan process and buyers who are ready to buy but can’t quite meet the credit requirements. By guiding a potential client to our Lighthouse Program you can help turn loan denial into a successful closing.

Not to mention – it’s a completely free service!

Our Agent Advocates

Over the next several months you’ll be introduced to the Agent Advocates on our Agent Platinum Desk Team and learn more about the amazing benefits of this program.

So what are you waiting for? Refer your VA buyers to our Agent Platinum Desk and let us help you close more VA loans in 2014!

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