Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,294

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,214
4
14,275
3
2,116
2
961
1
728

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 65,823 Army service member reviews

Starting on Page 2 of 2195. Return to Page 1 »

Clear Filters

5 out of 5 Stars
Would Recommend

Everything was good and was a great experience

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Winsor Cooper

NMLS# 317950

5 out of 5 Stars
Would Recommend

The staff at Veterans United are very professional. They always returned calls in a timely manner and will keep you informed through each step of the process. All of my questions were answered immediately. My wife and I felt very comfortable doing business with Veterans United.

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
Photo submission from Magen R.

I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend

Loved working with Veterans United! They made everything so easy from my pre approval to closing I knew I was in good hands.

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Ross and his team were amazing. This process was very smooth thanks to him. The communication and professionalism was top notch. I am very pleased and thankful for Ross and his team. Ross was calming and explained everything to an understandable degree. We had great communication!!!! Ross and his team made every moment of this process smooth and week worked together see that the deadline for closing was met. This is supposed to be a stressful process but Ross made this process stress free. I am very thankful to him and his team for making my dream of owning my first home, come true. I will defiantly recommend him to my friends and family. Thank you Ross

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Production Manager: Darrick Brown

NMLS# 44323

3 out of 5 Stars
Would Recommend

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Loan Officer: Jose Banuelas

NMLS# 1287239

2.5 out of 5 Stars

Do know that Veterans United definitely has an understanding of how VA loans work. This can work to ones advantage. They have a network of realtors they utilize who understand the VA process. That part is key. If your realtor doesn't understand VA loans it can make this very painful.Also don't be deceived by "no money down". This isn't an issue with VU specfically; but, if your appraisal comes in south of your offer (or even in line with your offer) the seller is rarely going to pay your closing costs and these are then passed on to you the buyer. VU charges a steep $3,000 origination fee which was the highest of any of its competitors. This wouldn't have been an issue except that we had a tidewater appraisal which meant the appraisal came in nearly 25k below the offer.The seller accepted the bid; but, wouldn't incur additional closing costs beyond that. I found two other companies willing to take over the loan with no origination fee and a lower interest rate and only when I shared that information with them did they agree to come down.Ultimately I did get a loan with no money out of pocket; but, I am paying more per month than I would have been paying using any of the local banks here that also do VA loans.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend

chris kept me up to date on every turn.

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Thanks to veterans United I have found a home that I love .

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

I'm a first time home owner thanks to Steve Gustafson and his team. They made the process smooth and kept me informed on what was happening during the process, in return it made it possible to get request documents back to quick and allowed me to close on my home sooner than expected. I am happy in my decision using their service and recommend realtor. I will use this company again if I am ever in the market to purchase or refinance a home. Thanks you too everyone that made this possible for me.

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

As a first time home buyer I was nervous. Michelle and Jess are great at really explaining the documents and keep you in the loop the entire time throughout the process.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I can’t explain enough how much easier this process was than I expected! The employees were nothing short of amazing! It’s a stressful process already but things moved so smoothly the only stress created was from myself 🤪 Thanks to Veterans United and their team!

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Chris and his team did and excellent job.

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Veterans United were nothing but professional. They are very customer friendly and with me being a first time home owner they were willing to answer any question. I would definitely give them a 10 out of 10 and recommend to any veteran looking to buy a home. Also Jon Connell and Kristin Riney sent me some Volunteer football stuff for my home. That was just icing on the cake. Thank you Jon, Kristin, and Denise best team ever.

Loan Officer: Jonathan Connell

NMLS# 1483292

4.5 out of 5 Stars
Would Recommend

Class act.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
Photo submission from Subrina P.

To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Lee and his team made everything easy. They were all professional, friendly, helpful, and knowledgeable.We closed in just over 30 days with their help and by us doing our part by getting all documentation quickly as items were requested. It was a team effort on both parts and their follow up with us was great.The experience was awesome.Thank you Veterans United Home Loans, Lee and your team of experts.

Loan Officer: Lee Sattler

NMLS# 834004

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

It was faster and easier than I expected. Everyone was super helpful and nice!

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

Start your journey today!

Let’s Go!

See all 129,294 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

More Reviews

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Now It’s Your Turn!

Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.

See if I’m Eligible!

Back to Top

Speak with a Home Loan Specialist today
Representatives Available 24/7 to Better Serve Troops Overseas
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.