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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

116,045

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
99,583
4
12,983
3
1,944
2
870
1
665

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5 out of 5 Stars
Would Recommend

Jake and his team were amazing throughout this whole process. They are responsive, knowledgeable, and highly professional.

Loan Officer: Jake Kraft

NMLS# 1223553

4 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Was the smoothest transaction Ive ever done!

Loan Officer: Rob Parham

NMLS# 1524830

4.5 out of 5 Stars
Would Recommend

Great experience considering we were in a whole other state!

Branch Manager: Cindy Tolster

NMLS# 455905

5 out of 5 Stars
Would Recommend
Photo submission from Axel C.

I was given a recommendation from a family member about Veterans United, and I was uncertain because I was working with another lender. From the very moment I called, I was treated throughout the process exactly the way I would love for others to be treated. I was treated with respect, professionalism, friendliness, and as if i was part of a very big family. I couldn't be happier. Above all, Veterans United won my business and respect. Debbie Rau and Glenn Steely were outstanding.

Loan Officer: Debbie Rau

NMLS# 308629

5 out of 5 Stars
Would Recommend

The team made it so easy to communicate! They were friendly, personable and on top of every step!

Loan Officer: Steve Kincheloe

NMLS# 328305

1 out of 5 Stars

My initial contact with VU was very positive. Jeremy Henry was very knowledgeable with his loan products as we discussed our options and the pre-approval went well without any issues. As other team members were brought in to work on my loan application, the quality of service quickly plummeted. Jeremy Henry had said he had done 1000-2000 loan applications and closings, which did reflect in his performance, however, it felt very much like it was the first closing for the other members of his team. The closing date of my loan was in jeopardy from the very beginning up until the moment we signed the papers to close. The entire experience was needlessly stressful due to how poorly it felt my application process was handled. I was told on several occasions that VU had all the documents they needed with the exception of one final set of documents I was working on. I rushed the preparation of those documents and paid extra money to get them prepared quickly. The next reply I receive requested another document before my package could be submitted to the underwriter. I had waited on document prep for one and a half weeks and could have worked on getting these documents at any time during that period. The document requested I was told by VU that they would order from the IRS, that apparently never happened or occurred so late that the document hadn't been received. While trying to move over 1500 miles, I had to stop everything I was doing to get the documents within a small 2-3 hour window or my closing date was in jeopardy. I fully expected to need to provide documents to the underwriter, but want to note here that all of the disorganization up to this point was before my package was ever sent to the underwriter.The next incident that really soured the experience was the closing date/time. I was told several times by several VU staff to show up at the closing at 1pm. The closing company contacted me several times to tell me that they haven't received the documents yet and VU had told them the documents wouldn't be ready until 2pm. I spoke with Andrea who again assured me that was wrong and I should go to closing at 1pm. As soon as I hung up with Andrea @ VU, I received a forward from VU's closing department (Dave Crowe) stating the documents will not be ready until 2pm. I didn't receive the total amount I needed to wire to the closing company until I was already half way there. I had to pull over on the side of the road and initiate a wire transfer to ensure the money arrived in time to even make the 2pm closing. This is my third experience getting a mortgage for a home and by far the worst experience. I never felt like getting the loan was ever in question, but coordinating a cross country move with a moving truck on the way while an inexperienced mortgage team is trying to piecemeal documents together with no process control made the entire experience needlessly stressful. There are clear internal communication issues between departments at VU and a lack of management oversight and quality control that needs seriously addressed at VU to provide a quality service to future clients.

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

All ways there to help

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Great experience working with the Veterans United Home Loan team members.

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

George and Jaclyn were great through our home buying process. They were always available and willing to answering the many questions we had throughout the process. We could not have asked for a better team to go through this experience. Thank you both again for all of your help and guidance.

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

I've always heard that buying a home was stressful and exhausting. The experience for us using Veterans United has been nothing short of amazing. From great customer service, to quick response time, we are truly grateful we chose this lending company to purchase our first home.

Loan Officer: Leah Maloney

NMLS# 1374288

4 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Couldn't have been better satisfied.

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Doisy

NMLS# 1660962

5 out of 5 Stars
Would Recommend
Photo submission from Jose S.

Rob Dycus and his staff were more than helpful and always ready to answer the numerous question that I had. They were so patient and helpful when needing to submit papers. I always felt like they had my best interest at heart. I cannot thank them enough. Made our home a reality.

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Outstanding Service!!!

Loan Officer: Josh Kaplan

NMLS# 1312511

4.5 out of 5 Stars
Would Recommend

While this was a stressful process, I always had someone to contact me by any means to answer my questions. This was my first home purchase, so they made sure to be very thorough when explaining the new steps I would enter. Overall, it was a pleasant experience.

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Heidi and Jake were awesome in every state of the process. From the beginning, with pre-qualification with Heidi. To the hand off from Heidi to Jake for the underwriting portion of the process. To the closing. They were both extremely responsive. There was never a moment when I felt confused or lost about what was being requested from me or what the status of my file was. I will always make Veterans United my first choice and refer them to all of my friends and family.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

I love Jimmy and Ashley. I thank them so much for making this process seemless.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Jon and Lindsey were great to work with!

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Mr. Zachary Roberts, Mr. Tommy Purk, and Mrs. Malika Johnson were absolutely fantastic, and made our home buying experience truly fantastic!!!!!

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Ella is very helpful nice and me and my wife adore her smiling face

Loan Officer - Washington: Ella Owens

NMLS# 89597

5 out of 5 Stars
Would Recommend
Photo submission from Alvin W.

Luke Whaley and Anna Denietolis were outstanding as we were purchasing our home. We were reccommeded to Veterans United by a friend, and I personally recommended a young lady to Veterans United yesterday who is interested in the Lighthouse program.

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Working with Veterans United was suprisingly easy. They let me know what was needed every step of the way and I am amazed at how quickly the process went!

Loan Officer: Jon Abernathy

NMLS# 49695

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