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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

160,200

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,033
4
33,484
3
5,554
2
1,710
1
1,419

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Showing all 25,302 Navy service member reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

4.5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

As a first time home owner and Veteran this process was simple, fair and satisfying! When its time for me I will be looking forward to my next purchase with Veterans United!

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
Photo submission from Geoffery O.

This was the smoothest and fastest home loan I have experienced. Hassle free and amazing communication the entire loan process! I would highly recommend Ryan and Veterans United!!! Hands down a 10! Thank you for everything! We are so happy!!!

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

I am extremely happy with my home buying experience with Veterans United! The VU app made communication and documents submission very easy. The VU staff (especially Danielle) are very professional and helpful. This was the smoothest and most trouble-free home buying experience I have ever experienced!!

Loan Officer: Nichole Barber

NMLS# 1275878

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

As busy as they were, they always stayed in touch, answered all of my questions, and kept a great attitude through the whole process.Thanks,Tim

Branch Manager: Chad Bowman

NMLS# 191475

1.5 out of 5 Stars

I really wanted to enjoy the experience and everyone was very nice, but I think next time I'll go through my bank or rocket mortgage or something... Veterans United were very attentive in the beginning but then really dragged their feet when I needed them to hustle and that just did not improve my impression of Veterans United. At that point though, I felt I had already gone too far with the process and was not willing to switch lenders again. I really hope this was just a one off bad experience and that this is not how things normally are for other VU customers.

Response from Veterans United

Hi Brian. We really wanted you to enjoy the experience start to finish as well. We're sorry if you do not feel that was the case. Our Client Advocate team is available to discuss your purchase in more depth if you would like. I can assure you, our standard is to provide the best service experience for our Veterans.

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

Be patience and provide everything that's asked in the check lists. Brad, Amy and Billy was also very helpful.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Stress free. They kept me well informed and never missed a beat. Mystle really stands out. He positive attitude and willingness to help anytime it was neede was key in this stress free transition.

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Very happy with the loan process and the realtor Barry. Very honest company. Thank you!

Loan Officer: Steve Hopper

NMLS# 1493953

3.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
Photo submission from Sheretta L.

Your best bet is Veterans United. You will have information all the way at your fingertips and from start to finish. I loved the videos with option to read what happens in each stage of homebuying process, lingo, what to run to and run from. I wouldn't be homeowner without VU!

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Perona

NMLS# 1812029

4 out of 5 Stars
Would Recommend

We feel confident our new loan is in good hands and are very thankful for all the hard work and advice

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

If you and yours are in search for help with purchasing using your VA benefit there is no better place to begin navigating the system!

Loan Officer: Jacob Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

Tom Welek is a Warrior.....A wizard with numbers. Plain and simple. Easy to work with and always kept me informed every step of the way. As stressful as it is to buy a house Tom made it easy and pretty cool. I always tell my wife how lucky we are and to pull Tom was the best luck ever. If you’re serious about a home loan with VU....just call Tom.

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Our realtor actually pointed me in Veterans United direction and we are so glad she did. Very helpful if I had any questions, and the checklist ensures you get all your documents you need for such a paperwork intensive process. I am already recommending friends who are buying a home towards using Veterans United.

Loan Officer: Paul Perez

NMLS# 1538950

1 out of 5 Stars

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

No game players here. Very professional. They do what they say. No hidden tricks at the end. Very smooth process. Cody and Corey were a pleasure to work with and kept me informed. A great team to work with. I highly recommend both of them. Do yourself a favor and go with these guys.

Loan Officer: Cody Smith

NMLS# 1074565

4 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
Photo submission from Ronald B.

Easy and helpful to get through the refinance process.

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

I am simply amazed with my entire experience. I never dreamed I would be buying a home 90 days ago! I requested information about the VA home loan process and the next day Carrie Freeman called me! I was hesitant to try and get preapproved but she reassured me that it would be OK. That was June 4, 2019. I closed on my home yesterday August 15, 2019! I could not be more happy with the entire team at Veterans United! They also connected me with a fantastic real estate agent! My wife and I are so thankful to Veterans United. Choosing Veterans United was the best decision I ever made!!

Loan Officer: Carrie Freeman

NMLS# 1140687

4.5 out of 5 Stars
Would Recommend

If had to do it again I would definitely use Veterans United

Loan Officer: Ben Blevins

NMLS# 1783024

5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

To be perfectly honest, it was like we were working with a loving family member who only had our interests at heart. The attention to detail was humbling. The dedication to finding the right home for us was impressive to say the least. Billy and the team's knowledge of the trade made us feel safe. You could hear the years of experience as each member painstakingly walked us through the various documents and procedures, time tables and home buyer/owner responsibility. This was a team of seasoned professionals who knew business. The overall experience was a boon to us and we're blessed to have someone whose been in the business as long as they have. As of this writing we are very pleased with the results. Billy Watkins, Melissa Seboldt, Kathy Ludt, Mindy Cline, Angie Ricarrdi and Jessica Miller (my dream team members) were nothing short of outstanding.

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Veterans United has been great to work wok with. From day one my husband and I were kept informed of the process and forms that were needed from us. Submitting forms were a breeze and I am so grateful that we were able to close on our assigned day without any issues!

Loan Officer: Kyle Bakker

NMLS# 1698016

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See all 160,200 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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