I was never aware of the entire loan application process and only discovered at the time which documents and procedures were necessary. With that lack of awareness of ALL steps in the process, I was often surprised to find out that, despite completing a requirement in the morning leading me to believe that no immediate action was required from me, I would have new requirements appear in the afternoon. Additionally, there was rarely a clear explanation for why each step was required. Sometimes it was obvious but others, not so much.
I am so greatful that you guys are not just a company that looks at scores and recognizes situations. You view people like people and not a number or computer. I will be comming back to you guys for a second home. Mike Mange and his teammates was super. Mike sets the example for Veteransunited.
It was a lengthy process and somewhat frustrating. The repeatedly request for information and documents became very frustrating. Zach was great with reassuring me that things would work out and they did!
Would of liked a little more communication but over all on top of everything
Response from Veterans United
Hi Michael, thank you for this feedback. Veterans United wants to ensure that you are able to have all questions answered and feel comfortable throughout the loan process. A member of our Client Advocate team has left you a voicemail and sent an email if you would like to provide more details.
Team was very professional and stayed on top of any issues that came up.
I really did not expect to be able to find a home. I explained our situation to Michael and he coached us each step of the way.
I couldn’t speak highly enough about VU, the staff and all of the programs. Absolutely amazing from start to finish
I am so thankful I choose veterans home loans you guys really put the work in
From my first contact till after I took possession of my new home, staff were helpful, direct, quick to assist and overall motivated to make sure everything happened on schedule.
Overall great experience. Buying a home is never an easy process, but VU makes it as easy as possible.
My loan officer, Zach Gunter, and his assistants, Sean Riley and Andrew Nelson, were outstanding providing unequalled support through the entire process. The whole team uncluding the unsung heroes operating behind the seens were superb.
Great Customer Service!