Every individual that I had the opportunity to work with during my home buying process was very knowledgeable and always helpful to answer any questions I had.
Keegan and Kelly kept me in the loop constantly...they made it one of the best experiences of my life..I am Morse proud of this home than any I have had because it involved my being a vet and being recognized as such...as you are a where when we came back from nam there were no parades or such, but Keegan and Kelly made me extremely proud to serve. This will probably be the last home I will own, I am so glad I saved the best for last..I am so glad to know that there are people out there like Keegan and Kelly. God bless them
Andy Strubel and his assistant, Brandon Levy, were great to work with, answering questions in the moment that I had them and providing guidance when I needed it. Accessibility is important when undertaking a task that requires so much detail. They were friendly and knowledgeable.
Veterans United treated me as though I knew as much about the loan process as their professionals. Every thing was done at the last minute, not explaining what or why various items were needed. The closing was 4 days later than they said they could close. I was not informed of many things I felt I should have been to make my anxiety levels a lot lower. I had surprises everyday for the last week prior to closing. very little communication from the team to me.
You all made this experience so easy for us
Communication is everything, we felt at times we weren't in the loop and kept informed of progress or potential issues.
Very professional and on top of things. Treated us like valued customers.
collin has aiways been helpful and responsive
Helpful and quick to respond
Overall, Veterans United helped me from getting my loan pre-approval started all the way to closing on my new home in a seamless patient fashion but at a satisfactory pace. They made my first home buying experience comfortable and explained and were able to answer any questions I had throughout the process, and I greatly appreciated that.
This was true the best, quickest and easiest refi we have done. Taylor and his staff responded quickly to our questions and needs. Readily available. Always returned our call or email promptly.
Fast and effective. The "to do" list was very easy to use and a great feature.