My wife and I had banked with Wells Fargo for about 25 years, when purchasing our third home. With all of our prequalification in place with Wells Fargo months in advance, they could not close a loan within the original contracted time. In California's tight housing market, this almost dropped us from contract. With no prior relationship with Veterans United, a loan is processed and closed as stated without any hassle. We have done purchase and refinance transactions with Veterans United with ease. They have continue to impress us with each transaction. Mason and his team are truly a dream team.
They really did understand the VA loan. We closed within 30 days. I’m very happy.
I highly trust and recommend Veterans United. They will get it done.
I would like to thank Tim Bryant and Jessica Edwards of Veterans United.Tim and Jessica helped me tremendously with my loan process. There were times that I had problems understanding some terms but Tim and Jessica helped and explained everything to me. I want to commend Tim and Jessica for without their extra help, I wouldn't be a proud homeowner. Words cannot fathom my appreciation for all your hard work! I am very grateful. Many thanks!
We couldn't ask for a better team, everyone worked hard and made the entire process seamless and painless. They answered all our questions and gave clarity in every step. Thank you from the bottom of our hearts.
Shoutout to Kinsey from the Lighthouse program and to Ward Mershon, our concierge. You all are the best team!
Veterans United helped our family through the entire process from maintaining the right credit score to recommending a great real estate agent while being communicative, professional and friendly. It was a great experience and I would definitely recommend others to work with Veterans United because they make you feel like they are on your team throughout the entire process.
Again, always blown away with VU. The best in the biz. And will always recommend them. They care about veterans. And protect us. Hayden and Kayla were just fantastic and are the perfect benchmark for customer service and knowledge. I never had any doubts. They are true rockstars.
I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.
Response from Veterans United
Seth, We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. While Veterans United does not have direct control over the actions of third party providers, it was important that we work together to promote resolution for you and I am happy to see that happened. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your home and that our commitment to serve you has a lasting impact. A member of our Client Advocate team is available to discuss your experience in greater detail.