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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,441

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,951
4
13,810
3
2,042
2
932
1
706

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Showing all 10,135 home purchase loan reviews from Florida

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5 out of 5 Stars
Would Recommend

Complete Professionalism. Always, Always promptly return phone calls.

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Absolutely awesome. Would definitely recommend

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

Denise and her crew were AWESOME

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Did everything to make the process go smoothly as possible!

Loan Officer: Ryan Peterson

NMLS# 1197848

5 out of 5 Stars
Would Recommend

I recommended my oldest Nephew to your company

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend
Photo submission from Wayne F.

Derek Russell's team is the best. They were on top of the process throughout and were always available for questions that we had no matter how small or big. When we called, they would always get back to us in a matter of minutes not hours.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

!

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend

Loan Officer: Tim Langdon

NMLS# 610467

4 out of 5 Stars
Would Recommend

Loan Officer: Andy Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

The Veterans United Team made it seem so easy and stress free for me to buy my new home. Thank you for helping me with this new chapter in my life.

Loan Officer: Brooks Rapp

NMLS# 1660966

5 out of 5 Stars
Would Recommend

Only complaint is our realtor was not very involved in the process. we saw him a total of 3 times, the last of which he only;y showed up to pick up his check. please beware of working with this realtor.

Loan Officer: Isaac Francisco

NMLS# 1035632

3.5 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

I feel blessed to have had Sam Yoo and Ryan Bogeart working on our loan. They both were always there to answer questions and keep us informed of what they needed. The loan process was a calm experience. We will definitely refer others.

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Veterans United made certain I understood all aspects of the home buying process and kept me in the loop throughout. I recommend it for a relatively painless experience.

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
Photo submission from Wylee W.

Rob and Aaron were excellent in explaining the whole process and didn't miss a beat. They always kept me in the loop and made my homebuying experience painless. They made my dreams possible when I wasn't sure I was even a candidate with my situation. Awesome company and awesome staff.

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Ashly Bohinc

NMLS# 1161538

0.5 out of 5 Stars

Overpaid on loan. I did not get numbers on closing until I had to go to Katie’s supervisors

Response from Veterans United

Hi Ricardo, thank you for your open feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Zac and Nick from Veterans United were amazing! They were knowledgeable and great at communicating and keep me in the loop for the whole process. I will definitely use them again in the future.

Loan Officer: Zac Fitzgerald

NMLS# 311880

5 out of 5 Stars
Would Recommend

Everyone that I dealt with was so helpful. , Knowledgeable and a pleasure to work with you.

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

Loan Officer: Jeffrey Ferguson

NMLS# 201868

4.5 out of 5 Stars
Would Recommend

Loan Officer: Darin Jobe

NMLS# 1245880

4 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend

The process was smooth. My Agent is knowledgeable and made it all very easy for me.

Loan Officer: Ryan Cannon

NMLS# 987691

2.5 out of 5 Stars
Would Recommend

Solely based on lack of communication from loan officer

Response from Veterans United

Hi Melissa, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve.

5 out of 5 Stars
Would Recommend
Photo submission from Brandon S.

Just a great overall experience being able to do everything electronically over the phone. I was still able to work and get things done. It didn't take any time at all and they stuck with me to help me purchase my very first home.

Loan Officer: Josh Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Loan Officer: Debbie Rau

NMLS# 308629

4.5 out of 5 Stars
Would Recommend

The process was made easy!

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Thank you and I’ll recommend Veterans United to any and all service members.

Loan Officer: Garrett Holzum

NMLS# 1104071

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See all 124,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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