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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

255,419

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
194,492
4
48,398
3
7,886
2
2,500
1
2,143

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Showing all 1,041 Army service member reviews from Iowa

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4 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

4 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Do not let this chance pass you up it worked out great for us best chance we ever took.

Loan Officer: Jody Overacre

NMLS# 388815

1.5 out of 5 Stars

Very poor communication, I should not have had to email asking a status about our refinancing. Should have kept us informed throughout the process. Then dealing with multiple different people throughout the process was annoying. Having to get multiple documents on many different occasions was very inconvenient. I wish there was a list upfront with everything that was needed. The last straw for me was having to take time off work and the notary person not even showing up for our appointment. I had to call the lady and I woke her up. She never received the loan paperwork and didn't have the decency to call us prior to the appointment. However the 2nd notary lady that actually completed our paperwork with us was excellent.

Response from Veterans United

Hi Bobbie, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. I am sorry to hear about the third party notary failure as well. We have seen this as an issue throughout the pandemic, and wish we had more control over those aspects. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist, HBC and others with customer contact, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

It was a blessing to have people from Veterans United to do such a great, honest and hard work in finding a house that we can be proud of in many ways. I want to thank all of you for your job well done.

Loan Officer: John Lyman

NMLS# 47945

4.5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

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5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

3.5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Outstanding work

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

4.5 out of 5 Stars
Would Recommend

Best group of people to help you get your home ????

Loan Officer: Matthew Lucas

NMLS# 1027457

Ready to see for yourself?

Experience first-hand why 194,492 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Very knowledgeable and hard working will do everything within their power to give you the easiest and best experience buying a home

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

4.5 out of 5 Stars
Would Recommend

Would’ve liked more communication from all parties but overall my express great.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

4.5 out of 5 Stars
Would Recommend

At times it seemed as if there was a lot of required extra documents that seemed unnecessary or redundant. My to do list was always added to. It would have been nice to have everything that was expected at once. However we had a great experience without any hiccups and went smoothly as we successfully purchased our home!

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Jones

NMLS# 1629215

More Reviews

See all 255,419 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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