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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

167,891

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,049
4
34,790
3
5,776
2
1,779
1
1,497

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Showing all 1,346 reviews from Idaho

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0.5 out of 5 Stars

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Outstanding Staff and always made us feel welcome.

Loan Officer: Jason Polk

NMLS# 1748681

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

4 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

The Veterans United team offers the best customer service for VA home loan customers. They ensure that calculations are correct which ensure the best possible payment. They are capable, competent, and enthusiastic in creating a streamlined refinance/homebuying experience. They are my first stop....always.

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

This was my second time going through Veterans United Home Loans and they always go above and beyond to help us. Just communicate with them when issues arise and they will help you with anything that is within their abilities.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Veterans United Home Loans helped make our home buying process very pleasurable even though this was not our first VA Loan. Our first VA loan experience was not as great as it was through Veterans United Home Loans. If your looking for a company to go above and beyond to help you with your loan process than this is the right place! Awesome experience by far!

Loan Officer: Josh Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

We have been completely satisfied with our experience with Veterans United because they have helped us even when we didn't know what was happening or how to deal with the computer. They are real pros at Service and we are very satisfied with the fine service and help we received. Thank you all so very much for all you have done for us.

Loan Officer: Danielle Genz

NMLS# 400570

3.5 out of 5 Stars
Would Recommend

Both team members took vacation the same week. Left just a clerk to handle questions. Additionally, twice I left messages with Lori asking her to call me. Never heard back.

Loan Officer: Zac Fitzgerald

NMLS# 311880

4.5 out of 5 Stars
Would Recommend

Loan Officer: Johnny Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend

Thank you.

Loan Officer: Jeff Magsamen

NMLS# 50787

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

I have enlisted the mortgage services of USAA, Navy Federal and Veterans United. No one has come close to the measurement of success that I have found with Veterans United. I recently backed out of the mortgage process with Navy Federal as a result of terrible communication and a general inability to process my loan effectively/ responsibly. Their team was not able to answer questions. Only the loan officer could help. Since he was never available or responsive, that left me feeling extremely uncomfortable during a process that I had several legitimate questions requiring a timely response. I feel that this is where Veterans United has done an excellent job. All of your staff can and will help. They were all courteous and committed to helping me along the way. Your loan officer was unbelievably available and responsive. The promptness and accuracy of his responses are still hard to comprehend. Understanding the difficulty in maintaining quality while taking on quantity, I have a deep appreciation for what and how you executed this complex transaction. With rates low, I am sure that you guys have been overwhelmed with the influx of applications. I never felt the effects of this during my loan process. Thank you

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

This is the second time I've gone through veterans united. Both times it seems to be streamlined and a very quick process compared to the other loan companies I've used. Your always in the know and never left in the dark during the whole process and the loan teams are always quick to respond to any questions.

Loan Officer: Jason Polk

NMLS# 1748681

5 out of 5 Stars
Would Recommend

Ask for Danielle Genz!

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Bo Clapp

NMLS# 1599128

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Over all great experience.

Loan Officer: Kyle Gardner

NMLS# 1203784

4 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

From the very start of the process, we knew we had the best team to get us thru.

Branch Manager: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Celina Mowrey

NMLS# 378964

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See all 167,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.