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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,064

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,621
4
13,771
3
2,039
2
931
1
702

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Showing all 3,531 reviews from Illinois

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5 out of 5 Stars
Would Recommend

I worked with Lisa Reese and Jessica and they were the most amazing two women in the world to work with and definitely made my first time home buying a great experience.

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Barton

NMLS# 1563779

5 out of 5 Stars
Would Recommend

The Veteran's United Team helped me close on a house in just 2 and a half weeks so I would have somewhere to live before starting my new job. The entire team was excellent and I highly recommend them for anyone looking to buy a house!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
Photo submission from Zachary S.

Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Both Damien and Crystal were outstanding they kept me updated on every step of process their entire team was great.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend
Photo submission from Eric R.

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Michelle and the staff were amazing! They were so patient and helpful during the entire loan process. The guidance and assistance provided was outstanding!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Very pleasant and easy

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Process went very smooth

Loan Officer: Josh Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
Photo submission from Mark J.

Had a great experience overall with Jeffrey and Shan. They were very attentive to my concerns. Jeffrey bent over backwards to make sure I could get the home I wanted.

Loan Officer: Jeffrey Ferguson

NMLS# 201868

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

It was well done.

Loan Officer: Billy Abney

NMLS# 202563

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

4 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

4 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Chad Werner

NMLS# 1100523

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend
Cory Wagle

I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

very friendly and helpful.

Loan Officer: Lisa Riess

NMLS# 576190

2 out of 5 Stars

Poor communication, rarely returned phone calls too often communicated the wrong info, unreliable, didn't reach out for multiple days when problems arose

Response from Veterans United

Anthony, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.

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See all 124,064 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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