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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

153,264

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
112,710
4
32,226
3
5,343
2
1,638
1
1,347

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Showing all 4,378 reviews from Illinois

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5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kittle

NMLS# 1035193

0.5 out of 5 Stars

Communication was great up until receiving the pre-approval. After that, various emails and calls were made and there would be no response until 3 days after, half of the time no response at all. There were documents that were overlooked multiple times, causing us to scramble for them. There was no sense of urgency when it got close to closing time, and especially NO urgency after the closing date was missed. It felt like we were doing the jobs for everyone else. We will never use Veteran's United again. As a company who specializes in helping Veteran's, we did not feel helped or appreciated. Customer relations had to be contacts three times due to the lack of urgency, quality customer service, and communication from Crystal Remmel, Rick Bridgman, and Nyk Farris.

Response from Veterans United

Taylor, thank you for contacting our Client Advocate team when you first noticed the issue with communication. We are dedicated to making improvements to our service whenever necessary, and we apologize that you did not have a more positive experience. We value your input and will use this information to prevent problems in the future.

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

The members all help me and my experience and enjoyable one.and gave my family good advice and went like they said it would ,Thx to the veteran united staff.

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend
Photo submission from Jessica F.

My experience with Veterans United Home Loans was one of the greatest experiences I had due to the Loan officer I had. I would recommend Joel Deiber to anyone that is looking into buying a house with Veterans Untied. He was 100% supportive in every aspects of the process. Thank you so much Joel. You were the greatest.

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

This Veterans United team was open and honest about all the financial costs and fees associated with home buying. My husband and I were always skeptical about any type of lending organization, but our experience with this VU office positively changed our view. Being a first time home buyer, it really helped to have someone walk us through every step of the process. Jess took the time to explain each page of the loan application and disclosures, and Michelle gave us tips on loan payments. We’re now more educated on home loans. We’re definitely not experts, so it’s comforting to know that we can give VU a call in case we have questions in the future.

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

I highly recommend this as the top choice to go with

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend

You can trust these people. They know what they are doing and they will help you every way they can. I tottly reccomend this organization.

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Veteran Loans team are a excellent group to work with and I would gladly recommend any veteran to work with them.

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

4 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

4 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Ryan and Christy were on top of all aspects of loan. Highly recommend these people to anyone looking for fair and prompt service.

Loan Officer: Ryan Sherman

NMLS# 1122103

4 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend

During The whole process, I really liked the check list and the reminders. I am glad that I had all of the paperwork in a timely manner so I did not have to worry about searching . I have referred this company to my daughter who is a veteran in another state. Thank you for assisting me in the purchase of my home and the next step in my life.

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

4 out of 5 Stars
Would Recommend

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Awsome

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

4.5 out of 5 Stars
Would Recommend

Very good communication by s Jonathan Lucas . Excellent follow.

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
Photo submission from James K.

I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.

Loan Officer: Juliana Francisco

NMLS# 1126762

4 out of 5 Stars
Would Recommend

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Loan Officer: Kath Athanassiou

NMLS# 842626

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Whaley

NMLS# 1359712

5 out of 5 Stars
Would Recommend

I cannot recommend Veterans United highly enough! My husband and I just got our first VA mortgage. It was a much more positive experience than getting our conventional mortgage, let me tell you. I was given Michelle's number by my realtor nearly a year ago, and Michelle answered all my questions before we were sure we wanted to buy a home here - I wasn't even a client yet. From day one, she has helped us with whatever we've needed at the drop of a hat - weekends, evenings, you name it. We have also worked with Jess, who is excellent as well. We loved being able to submit some documents electronically, and they were upfront when anything had to have ink signatures. Closing was quick and easy. Thanks for everything, Veterans United!

Branch Manager: Michelle Dapkus

NMLS# 1237812

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See all 153,264 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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