It was our first time buying a house. They made it really easy and answered any questions right away.
Mike, Koleen, Jess and the whole behind the scenes crew were outstanding. Made my first home buying experience very pleasant. They explained everything very well to me and always answered any questions I had. I couldn't be happier with them.
The advice given for the loan procedures was detrimental in my loan approval and increase in my credit score
I had a great experience from beginning to end thanks Veterans United
Easy process from start to finish. Extremely competitive interests rates with minimal funds required at closing.
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
I was very impressed with Joe Newberry and would recommend him to anyone looking to buy a house.
Aimee was great!
I was mislead from the beginning of the loan process. My closing date was missed by 2 days, does not sound like much, but this caused me to have to have a Power Of Attorney for the closing. In addition, the "Cash to Close" tripled less than 24 hours before closing.
Response from Veterans United
Thank you for your feedback about your experience. A member of our Client Advocate team has reached out to get additional information from you. We understand that delays in closing can cause extra stress during the loan process, especially if you are going out of town. Closing costs can fluctuate up until closing due to finalized numbers coming in. As a lender our fees are set from the beginning and getting all third party fees can cause these changes.
Communication needs work. I am the type of person who likes to have actual communication with a person and not just email. Also when documents are needed specifics should be noted. Again that's something a verbal discussion can resolve not an email. The stress level was extremely high during the entire process due to no verbal communication. A person has to have the voice inflection to completely understand a discussion. Emails should never be your primary source of communication. A phone call to let someone know that they are going to get an email and certain things are needed goes a long way. Also letting someone know how things are going instead of keeping them guessing the entire 3 months would be great. Again very stressful situation.
Response from Veterans United
Thank you for providing detail of your experience. A member of our Client Advocate team has left a voicemail and sent an email to get additional feedback from you. We understand that the home buying process can be stressful and want to ensure you that your feedback is helpful to make sure other Veterans in the future do not run in to the same obstacles.
I would like to thank VU for the outstanding home buying team assigned to me. Leanna Moss, Kendra Ford, and Debra Johnston are the best. These three ladies were there for me every second of the process and made this the best home buying experience ever. I would recommend VU and their team of professionals to any veteran interested in purchasing a home.
Everything was so easy. Even before getting to the point where we actually qualified for the loan, Scott and Koleen were so gracious and responsive to our inquiries. They were proactive in checking in with us and genuinely engaged with us to help us even though we didn’t qualify yet. They weren’t dismissive and didn’t treat us like a waste of their time. They treated us with dignity and actually cared to help us get to where we needed to be to get a home. I can’t say think you enough just for how they treated us. There’s a lot of shame that comes with having credit issues and not being where you want to be financially, and they helped lessen that and helped us get where we needed to be. I’m so grateful!
Everyone there are SME in thier respected fields. Great Service, and Very Friendly!
Garret was amazing to work with. He did an outstanding job for us.