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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,504

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,405
4
13,493
3
2,012
2
905
1
689

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Showing all 3,075 home purchase loan reviews from Illinois

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5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

It was our first time buying a house. They made it really easy and answered any questions right away.

Loan Officer: Mary Jacobi

NMLS# 840760

4.5 out of 5 Stars
Would Recommend

Loan Officer: Isaac Francisco

NMLS# 1035632

5 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Mike, Koleen, Jess and the whole behind the scenes crew were outstanding. Made my first home buying experience very pleasant. They explained everything very well to me and always answered any questions I had. I couldn't be happier with them.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
Photo submission from Mark J.

Had a great experience overall with Jeffrey and Shan. They were very attentive to my concerns. Jeffrey bent over backwards to make sure I could get the home I wanted.

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Wessel

NMLS# 673643

3.5 out of 5 Stars
Would Recommend

Loan Officer: Erica Ellingsworth

NMLS# 1699489

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

The advice given for the loan procedures was detrimental in my loan approval and increase in my credit score

Loan Officer: Kris Carmichael

NMLS# 966989

4 out of 5 Stars
Would Recommend

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

I had a great experience from beginning to end thanks Veterans United

Loan Officer: Matt Bretz

NMLS# 1281964

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

4.5 out of 5 Stars
Would Recommend

Easy process from start to finish. Extremely competitive interests rates with minimal funds required at closing.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
Cory Wagle

I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Lisa Riess

NMLS# 576190

3.5 out of 5 Stars
Would Recommend

I was very impressed with Joe Newberry and would recommend him to anyone looking to buy a house.

Loan Officer: Joe Newberry

NMLS# 920498

4 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Kath Athanassiou

NMLS# 842626

4.5 out of 5 Stars
Would Recommend

Aimee was great!

Loan Officer: Aimee Hall

NMLS# 361642

4.5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Roberts

NMLS# 1200238

0.5 out of 5 Stars

I was mislead from the beginning of the loan process. My closing date was missed by 2 days, does not sound like much, but this caused me to have to have a Power Of Attorney for the closing. In addition, the "Cash to Close" tripled less than 24 hours before closing.

Response from Veterans United

Thank you for your feedback about your experience. A member of our Client Advocate team has reached out to get additional information from you. We understand that delays in closing can cause extra stress during the loan process, especially if you are going out of town. Closing costs can fluctuate up until closing due to finalized numbers coming in. As a lender our fees are set from the beginning and getting all third party fees can cause these changes.

3 out of 5 Stars
Would Recommend

Communication needs work. I am the type of person who likes to have actual communication with a person and not just email. Also when documents are needed specifics should be noted. Again that's something a verbal discussion can resolve not an email. The stress level was extremely high during the entire process due to no verbal communication. A person has to have the voice inflection to completely understand a discussion. Emails should never be your primary source of communication. A phone call to let someone know that they are going to get an email and certain things are needed goes a long way. Also letting someone know how things are going instead of keeping them guessing the entire 3 months would be great. Again very stressful situation.

Response from Veterans United

Thank you for providing detail of your experience. A member of our Client Advocate team has left a voicemail and sent an email to get additional feedback from you. We understand that the home buying process can be stressful and want to ensure you that your feedback is helpful to make sure other Veterans in the future do not run in to the same obstacles.

5 out of 5 Stars
Would Recommend
Ramona C

I would like to thank VU for the outstanding home buying team assigned to me. Leanna Moss, Kendra Ford, and Debra Johnston are the best. These three ladies were there for me every second of the process and made this the best home buying experience ever. I would recommend VU and their team of professionals to any veteran interested in purchasing a home.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Everything was so easy. Even before getting to the point where we actually qualified for the loan, Scott and Koleen were so gracious and responsive to our inquiries. They were proactive in checking in with us and genuinely engaged with us to help us even though we didn’t qualify yet. They weren’t dismissive and didn’t treat us like a waste of their time. They treated us with dignity and actually cared to help us get to where we needed to be to get a home. I can’t say think you enough just for how they treated us. There’s a lot of shame that comes with having credit issues and not being where you want to be financially, and they helped lessen that and helped us get where we needed to be. I’m so grateful!

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Everyone there are SME in thier respected fields. Great Service, and Very Friendly!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Garret was amazing to work with. He did an outstanding job for us.

Loan Officer: Garrett Holzum

NMLS# 1104071

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