Our experience with Veterans United was great from the time we began the approval process all the way to closing. Everyone person from Veterans United that Susan and I talked to whether it was over the phone or via e-mail was professional, courteous, and knowledgeable. High marks across the board for everyone there at Veterans United!
Very helpful and made the whole process a breeze!
Quite easy to work with
Mary and her team are great purveyors of customer service. I feel like a family member the way I've been treated. I am very pleased with the loan I received and I look forward to a productive relationship with Veterans United in the future.
Very easy to apply, work with, and correct information was supplied.
I wish I could but can't recommend. Although there was good information and most of it fast, the inaccurate requests caused me to submit information incomplete causing the agents to ask for more a second time. Their absences caused lack of communication between team members filling in, and just before closing found out my second VOE was incomplete and was forced to drive back into work on a day off I took for closing to reset the myBiz request, again: just before closing. This should have been confirmed the night before. I could easily have gotten up early and drove in for the same reason. Duplication of requests for information, etc. In consideration of your Review our Performance, I believe this whole procedure was slightly below average.
If there credit needed a little repairing then I would recommend family and friends because I think the lighthouse program is a game changer.
It was pleasure to work with such a fine team of professionals in home buying and refinance field.
The comunication was great, such great team work
Both Hunter and Samantha were extremely helpful and gave me answers to questions quickly. Because of this the whole process seemed to go extremely smooth.
Leah was great from the first phone call. I explained my situation and what I wanted she told me what I needed to do and she took care the rest.
They were really good occasionally took a day or 2 get back with me but they were always accommidating
Jared Wilmes and Brandi did an awesome job.
The ENTIRE TEAM was GREAT!!! They always checked on me and made sure I was aware of any requirements. It was SO EASY because they made it that way. I am truly grateful for everything they have done for me and my family! Thank you Lindsey James, Amelia Keller and Anna Stout!!!My only question: is there a higher rating than 10???