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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

180,410

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
134,085
4
36,739
3
6,113
2
1,880
1
1,593

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Showing all 3,865 home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

4 out of 5 Stars
Would Recommend

Cam Moore kept me up to date as the process went along. Cam Moore has a great personality, and was pleasant to work with during the process.

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Loan Officer: Haley Denney

NMLS# 1501441

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Prenger

NMLS# 1155104

5 out of 5 Stars
Would Recommend
Photo submission from Alexander D.

I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!

Loan Officer: Bradley Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

I am so glad I chose Veterans United to do my home purchase,they have an outstanding staff that works very quickly to get you into your home as soon as possible,gotta love them for that

Loan Officer: Moya Brown

NMLS# 1493916

4.5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Everybody that I talked to went out of there way to help us

Loan Officer: Cam Moore

NMLS# 1604156

4.5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

3.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Great program. Great rates.

Loan Officer: Danny Freeman

NMLS# 1721091

4.5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

4 out of 5 Stars
Would Recommend
Photo submission from Luke S.

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Excellent service

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Awesome team. Didn't expect the process to go so smooth!

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Highley

NMLS# 1810615

1.5 out of 5 Stars

Personal communication did not exist. Closing disclosures were all over the place for a month. Explanations of many topics never discussed. Incredibly disappointed.

Response from Veterans United

Hi Arthur, we're sorry to hear you were disappointed with your service. Closing disclosures do typically change as the loan proceeds, but we are here to provide explanations and guidance when that happens. Our Client Advocate team reviews feedback to find areas of improvement, and we'd like to discuss your experience in more depth. Please reach out to provide more details at your convenience.

5 out of 5 Stars
Would Recommend

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Any issue that came up was quickly resolved by Ryan and his team. I would definitely recommend Ryan and Veterans United to any of my friends that are able to use this service.

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend
Photo submission from Geoffery O.

This was the smoothest and fastest home loan I have experienced. Hassle free and amazing communication the entire loan process! I would highly recommend Ryan and Veterans United!!! Hands down a 10! Thank you for everything! We are so happy!!!

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Promise and Allison where extremely nice, they answered all mybquestions very quickly. Could not ask for a better team of loan specialists.

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Working with Veterans United was super easy and stress free!
The team, from Lighthouse program all the way through closing have always been quick to respond to any questions I had.
Thank you all for making this whole thing a positive experience!Sincerely,
Warren Parker

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

It was much smoother than I could have ever expected.

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

We started our home buying process in April 2019, but had to put it on hold as I lost my job. Fast forward to September of 2019, I had secured new permanent employment, nad began the process again. Kevin McMillen and his team (Kelly, Natalie, & Mitch) kept me informed the entire way through until closing with prompt responses and exact answers to my questions. This has been, far and away, one of the best customer service experiences I have had in any business interaction. Veterans United, along with Kevin and his team, provided a seamless transaction from start to stop, to start again and finish. I wish more of my friends and family were Active Duty Military or Veterans just so that I could recommend they use Veterans United and Kevin's team.

Loan Officer: Kevin McMillen

NMLS# 221266

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See all 180,410 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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