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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

189,219

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
141,315
4
38,034
3
6,289
2
1,939
1
1,642

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Showing all 480 Air Force service member home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Top notch every step of the way. Never felt pressured to make an fast decisions. You guys came highly recommended from people I trust most in this world and you did not disappoint.

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Senior Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Kittle

NMLS# 1035193

4.5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

This is the third loan I've done with Veteran's United. Each time the experience has been very smooth and each time I've closed earlier than anticipated.

Loan Officer: Thomas Champion

NMLS# 1102159

3 out of 5 Stars

Not enough feedback or touching based in between long lapse of time leaving customer wondering whats going? are they scammers? The web account should not replace customer service and communication.

Response from Veterans United

Carmen, we agree that continued communication is important during a home approval process. There are times during the loan approval where there is no action needed from the Veteran, but our goal is to prepare you for those times so you aren't feeling left in the dark. We appreciate this reminder to continually let our Veterans know what is going on, even if there is no change to report.

2.5 out of 5 Stars
Would Recommend

The underwriter seemed to take their time and wanted clarification at the last minute. This put unneeded stress and pressure on me. This needs to stop and have a better experience with another customer. However, the loan specialist Seth Thompson did a great job with what he had to work with.

Response from Veterans United

Jeffrey, we're sorry your experience during underwriting was stressful. We'll take a look at your approval process to see if we could have made the experience better for you and others. We're glad Seth was an asset to you during your home purchase, and we hope you enjoy many happy years in your new home.

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

Senior Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Luke and Melissa were outstanding and everything happened flawlessly thanks to all their hard work. I am now the homeowner of my dream home. Thank you Veterans United for making it all happen!

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Senior Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

There was not one surprise during the entire process. Tony kept us fully informed on each and every step and prepared us on what to expect next. In the past, the thought of purchasing a new home was overwhelming and intimidating. Tony and his team of Jake and Hannah made this whole process easy and dare we say, fun. Pam and I will highly recommend Tony and his team to anyone looking to purchasing with a VA loan.

Loan Officer: Tony Theberge

NMLS# 1563980

3.5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

3.5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Schultz

NMLS# 896562

4.5 out of 5 Stars
Would Recommend

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Awesome first time home buying experience! We couldn't be any happier with the professionalism and experience at veterans United. Thank you!

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

After hearing all the stories about buying a home for the first time, I was bracing for a stressful time. But the whole experience with Veterans United was streamlined. The online portal kept all the documentation transparent and easy to access. I honestly felt like my home buying experience was super simple & quick....I ended up closing 5 days earlier than anticipated (less than 30 days)!

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Please see first comment Section as I wrote a Summary of My ENTIRE Wonderful Experience there. (Sorry I wasn’t aware there were multiple areas to do do!) lol 🤷🏻‍♀️

Loan Officer: Promise Jackson

NMLS# 1125746

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See all 189,219 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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