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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

199,459

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
149,612
4
39,598
3
6,523
2
2,025
1
1,701

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Showing all 255 Air Force service member home purchase loan reviews from Minnesota

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1.5 out of 5 Stars

If you're going to have Veterans United handle your home loan, be prepared for everything to be very last minute and very unorganized.

Response from Veterans United

Erica, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

4.5 out of 5 Stars
Would Recommend

plan on a slow process if you want to refi without the computer, and making phone calls

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Veterans United made this process easy by getting me the info I needed fast and efficiently to keep things stream lined and close on time. Would highly recommend to all Veterans.

Loan Officer: Josh Smith

NMLS# 35015

5 out of 5 Stars
Would Recommend

I will for sure recommend all three of you to family and friend

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

If you are a veteran looking for a company to service your home loan, in my humble opinion there is not a better lender than Veterans United. Simple as that.

Loan Officer: Krystal Palmer-Robb

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

1.5 out of 5 Stars

Ask for a different loan officer if you are assigned Brandon Worthington. We were a week away from closing and were so frustrated we almost changed lenders.

Response from Veterans United

We're sorry you felt you loan approval was a frustrating process. It can be, but we strive to eliminate as much frustration and stress as possible. Our Client Advocate team would like to hear more about your personal experience to find better ways to alleviate frustration for our Veterans.

4 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

No slack people here. They are always friendly and go out of their way to make sure you are satisfied with answer's to your questions.They are super great to work with.Wayne and Ann Selph

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Blevins

NMLS# 1783024

0.5 out of 5 Stars
Would Recommend

Deceptive. Look at bottom line.

Response from Veterans United

Rita, if you are willing to reach us, then our Client Advocate team would be interested in learning more from you regarding your comments. Understanding your paperwork and having a positive experience is an expectation we promote through dedicated customer service.

5 out of 5 Stars
Would Recommend

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

The home buying process through Veterans United was fast, professional and I felt treated like family. Veterans United set us up with a Mortgage Specialist that was helpful, great availability and helped us process our documents. The Real Estate Agent was from our local area and was highly recommended online. The Real Estate Agent was honest, punctual and willing to go the extra mile to ensure that we were happy with our home. I cannot say enough about working with Marie and Mike. They are great people and are amazing at their jobs. Would highly recommend.

Loan Officer: Marie Houchen

NMLS# 310760

2.5 out of 5 Stars

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

I would not hesitate to use Veterans United again. I would also recommend Veterans United to anyone that is a veteran.

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United. Mark Sexton was the best loan officer I could ever imagine. I really feel we would not have been successful in purchasing such a nice home without Veterans United. This company made the whole process easy as it could be and seamless. I have heard horror stories about other companies. This company is the BEST for veterans. Cannot say enough good things about them. HIGHLY RECOMMENDED.

Loan Officer: Mark Sexton

NMLS# 1092870

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend

From start to end was far easier than I expected and my team was on the ball every step of the way, both through the loan and with the agent they set me up with. I've heard nightmare stories about buying your first home but this was a dream. I appreciate everything, thanks all.

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

I liked how easy Veterans United made the home loan process from beginning to end. There was always someone to help me if I needed them. Also, it was great having the portal. It ‘streamlined the process having everything online. Especially the ‘to do’ checklist & being able to reference other documents in my account.

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Veterans United is an outstanding organization that goes the extra mile. I would recommend them to anyone despite the difficulties with our loan. They stuck by us and got us our dream home.

Loan Officer: Jacob Powers

NMLS# 1565057

4 out of 5 Stars
Would Recommend

Loan Officer: Steph Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

easy from start to finish. Seamless process

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Excellent lender. Very responsive to my questions I had regarding my loan. I would recommend using Veterans United as a lender. Best lender I have so far

Loan Officer: Jeff Magsamen

NMLS# 50787

4.5 out of 5 Stars
Would Recommend

Loan Officer: Krystal Palmer-Robb

NMLS# 1110490

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More Reviews

See all 199,459 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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