Go with a different bank
Response from Veterans United
Hi John, we respect your feeling and always look for ways that we can deliver a better client experience. You may reach out to a Client Advocate if you would like to provide more information.
Thank you so much for making my 1st home buying experience easy
Great lenders will treat u Wright
The whole refinance process for us went very smoothly. Would recommend these folks anytime. Thanks for everything.
The team at Veteran's United were amazing throughout our purchase, stepping up and going above and beyond what you expect from a loan company. Our purchase was beset by problems from the beginning, with a "less than stellar" performance from our agent who totally disappeared during the process, to a title company employee who was either new or just terrible at their job, to a surveyor who seemed to work whenever they felt like it! Throughout the entire process, the team at Veteran's United kept in contact with us and swiftly processed everything on their end to make our purchase as easy and stress-free as possible.
They worked with my realtor and home owner all the way. I even got a check for over a grand back on my closing cost.
This was our second time using VU- always an easy process and it won’t be our last.
My whole process team was really great. I will be moving again in the near future and I already know who I will be contacting for my loan team(Matt Perona and Elaine Gibbs)and realtor team(Lisa Fannin and Kelly. I look forward to working with all of them again. I hope they are still doing what they are doing in about 5 years or so. This is the first time I used my veterans benefits and I wish I had used them years before when I bought a house.
Provided a better than average interest rate
I had no idea how easy it was to buy a home. As a first time home buyer, I thought the process would be long and tedious but Joe Ferling and his team made it simple. Joe would stay on the phone with me to answer all of my questions and he always stayed positive and cheerful. He kept me in the loop when things were moving forward and let me know what to look out for. Everything is done online, which I truly appreciated. The list of To-Do's was also very helpful. I will always recommend Joe to my friends and family. Thanks for all of the help!
We recommend them for the most part but be careful with the realtors and take your time don't let them rush you. Our loan officer helped us out a lot and we appreciate him for all he did for us.