He was very patient
Being a single mother I was very nervous about buying a home. Dylan my loan officer "held my hand" the entire way. He was clear, detailed and specific on every step of the way. From beginning to end United Veterans kept me informed and up to date on every step of the loan process, I was extremely pleased.
Overall, it was a great experience for my first home purchase!
This was a great place to go through while buying our first home.
3 weeks we tried to contact my loan officer for our paperwork. No one would return our calls and we left voicemail. I am very dissatisfied with Veterans United. I have already told several people not to use Veterans United for their home loans. We could have closed on our house a week ago if Toni or Lauren would have returned our calls. My real estate agent and sellers real estate agent tried effortlessly to also contact loan officers and leave voicemail with them with no luck. They are also disappointed with Veterans United loan officers and will not recommend them.
Response from Veterans United
David, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. We also strive to have the best communication with all of our loans. We want to open the door to our Client Advocate team to discuss further. Thank you for your service and thank you for choosing Veterans United.
very pleased with experience
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Mike Dapkus and Diane Thole were absolutely great during the entire experience. I heard plenty of horror stories from friends and family about their mortgage experiences and I'm happy to say that mine was nothing like that. Professional, friendly, helpful; that's Veteran's United. I can't thank them enough.
I really enjoyed VU’s online interface when it came to this process. It was really easy to upload any documents they needed and the team was really good at communicating with me. They have some awesome tools and resources. Their videos that walk you through every step were super helpful.