Very fast and efficient. Went above and beyond to get everything finished as quickly as possible.
If you want a no-nonsense loan company with much respect for the military and their families Veterans United is your only option.
Our experience was wonderful! We were always being informed of the next step and all of our questions were answered with care along the way. We could not have been happier with our experience!!
Veterans United Home Loans was exceptional in every way...quality educational content, great rates, extraordinary service, & flawless closing. Our personal loan team (Cody Smith & Corey Jackson) was outstanding and always provided very personal, professional, and prompt support. This was by far our best mortgage experience ever!
It was so easy buying a home with Veterans United! They were there every step of the way and made my experience stress free. I would recommend them to everyone.
We did not have a good experience with Veterans United home loans. It is unfortunate because we initially were working with a loan officer in Washington who was great but our plans changed and we were re-locating to the Mississippi area and had to have a new loan officer assigned to us. I will say not all of the fault lies on Veterans United and our loan officer/team, however, there were multiple instances of miscommunication between the lending team to my spouse, myself, and our realtor that made the experience extremely unpleasant, delayed, and stressful. At one point we even requested to be switched to a different loan officer due to the miscommunication but we were so close to our closing date that they said it would cause a delay. We agreed to continue with our current loan officer only if communication improved, we were cc'ed on every email, and communication was clear between our realtor and the lending team. This did not occur even after the discussion and our closing was delayed regardless of staying with the team and the situation only got worse. We requested to speak to a manager 3 x times during the process but were not given a contact until we had already reached out to client advocates. I can say that after we did speak to client advocates the process seemed to improve, however, we were already past our closing date and delaying travel dates from WA to MS due to the delay in closing. After speaking with the client advocate, the final documents were able to be pushed through for a rush final loan approval. We did appreciate the quick effort and push the team made at the very end to get the closing finalized. Overall, this house buying experience was very stressful, poorly managed, and caused us delay in closing, travel times, and even required us to re-schedule flights for our family member who helped us move.
Response from Veterans United
Mychael, thank you for your commitment and hard work during the loan process. We realize that communication needed to be improved, and we appreciate your willingness to work alongside the Client Advocate team. Your feedback is valuable, and our teams will use this feedback as they continuously work to deliver expectations.
We Filled out an Online form that lead Veterans United Calling Us,ask if we were wanting to buy a Home. With all out Credit history our Negative Response was met with Let’s fill out the Forms and see where you are. Then KARA Recommended Dana Get a Secured Credit Card Loan to rebuild her Credit. This all started back in Sept of 2018 in Feb 2019. We called back said Dana Bankruptcy was completed. Then It was Just Followong the To Do,s. The To Do, For Us that never seemed to End!!! But it is Now May and We are In A Beautiful Home. Thanks to Veterans United Home Loans.
Our process started very good. We were told a lot of things and we started our process more than 45 days before our closing date. As the process went on, we realized that they were not as helpful as we thought. They talked in circles when we asked about our fees. They got rude because we asked where credits went or why they changed. They always to not know or the couldn’t give us an accurate number until closing. They continuously asked for the same documents over and over that were uploaded and emailed and got snappy when we told them we already turned them in. Then would say “oh I overlooked” we looked at the reviews before going went them and thought we would receive a totally different experience. We are glad they got us in our house but the service was not up to par.
Response from Veterans United
Thank you for your feedback Edward. We definitely understand the frustration when the money owed at closing changes and that additional documents can be an added stress on your buying process. If there are any fees you have questions about please do not hesitate to contact our Client Advocate team for more details.
I couldn't have asked for a better experience with VU. Simple and easy. Everything was explained in detail which made it a very pleasant experience.
Veterans United makes getting a loan a pleasant experience with all the help you need to complete the process
These guys are amazing professionals!!
At age 68 made it possible for my wife and I to purchase our forever dream home. We are forever grateful to Veterans United and their team.
Extremely easy process, communication from Veterans United was well above expected. This was our third home purchase and the first time we used Veterans United. I’ve been a USAA member for over 20 years and used them for our first 2 home purchases. We were not satisfied with our last home purchase with them so decided to try something different on this home. Night and Day difference. Our Team aka “Jessica Messing” with Veterans United was amazing. She was very quick to respond to any questions and contacted us immediately if she needed anything from us. The document process was incredibly easy. We will definitely use them for any future purchases. Our closing office and Sellers Realtor was also incredibly impressed with Veterans United and made multiple comments about how much less paperwork and easy it was to work with them.
I had an awesome first home-buying experience with Veterans United. They were able to answer every question I had along the way. I would recommend them to new and experienced home buyers alike.
Highly Recommend the services veteran united provided!!
Mike and his team made buying a house one of the most stress free and pleasurable experiences one could ask for. I would highly recommend them to any vet's ready to buy a home!
Best home experience ever! I thank the day I saw the tv comercial and made the call. It’s so nice to have companies such as yours available for veterans. Thank you so much!