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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,464

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,527
4
34,870
3
5,784
2
1,782
1
1,501

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Showing all 911 Air Force service member reviews from North Carolina

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4 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

if you want to buy a house with no worries and stress. please reach out and ask for Doug Lippman. He knows how to get you prepared for the journey, helps you along the way and makes sure you are the number one priority.

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

I will 100% recommend Veteran's United to all my military friends. Literally the simplest and easiest experience possible.

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Before you consider a home mortgage or refinance,I urge you to give Veterans United a call first.I promise you will not be disappointed in their services,above and beyond expectations.

Branch Manager: Cindy Tolster

NMLS# 455905

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

2.5 out of 5 Stars
Would Recommend

It says this comment is for other users of the service so let me say this. Treat the entire process like you are the only one who cares about the timelines and outcome because at the end of the day that is the case. They will get the job done but they will take no extra effort to meet deatlines and may not inform you that requisite items are overdue until it is far to late for you to do anything about it. Stay on top of them, insist on daily updates even when it seems there is nothing to update. At the last minute they informed me of multiple items they were missing of which I was not aware because they were not items I needed to provide. However since they lacked the initiative to follow up with the responsible parties the items went late and pushed back our closing. Had I been aware of the items I would have pursued them myself to ensure none of them had gone late.

Response from Veterans United

We appreciate the advice you shared, James. We're very sorry if you did not feel like we cared as much about your home purchase as you did. Our customer service is the foundation of what we do, and we care about each and every one of our Veterans. Your home purchase will be reviewed to look for ways we can step up our service going forward.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

2.5 out of 5 Stars
Would Recommend

Be prepared to fill out lots and lots of paperwork and upload lot and lots of documents. Also,you will pay thousands of dollars in fees just to get the loan.

Response from Veterans United

Barbara, thank you for the advice you've shared for other Veterans. VA loans do require some documents that other loan types do not require, but the benefits of the VA loan typically outweigh the additional documentation for most Veterans. Our Client Advocate team is happy to discuss any aspects of your home purchase with you.

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Connell

NMLS# 1483292

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Every major financial objective in my life has always been accompanied by anxiety or hassles in some form. Mountains of paperwork, bewildering regulations and requirements, and always headaches. My refinance with Veterans United has been a breeze, from application to closing. I actually enjoyed working with my loan team! They were always accessible, either had my answers or got my answers while I was on the phone, and made each step understandable and easy. It may sound trite, but I DO highly recommend them!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Veterans United was a pleasure to work with. They always kept us abreast of what steps we were at in the home buying process and exactly what was needed of us. Whenever we had questions they were very quick to respond. We would definitely recommend them!

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to any veteran out there looking to buy a home. They were there for every question my wife had for them. Very friendly and knowledgeable. I would recommend them to all who qualify. All icn say is thank you very much for making this so easy to get into my our house.

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

Scott Ratliff was exemplary. His knowledge and expertise was outstanding. He's friendly and easy to talk to which helps out a lot. He cares for his clients and that is obvious. Great to work with. Made this not necessarily pleasant job pretty easy and comfortable. We highly recommend him and VUHL.

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

It has been over 20 years since I'd used my VA benefits to purchase a home. Things had changed quite a bit to say the least. My first contact with Matthew Eichenberger was just to answer a few questions on my eligibility. After he answered all my questions with knowledge of the requirements, I told Matthew about my credit standing and how I'd planed to payoff many bills in a few months and would get back with him when that change had been accomplished. Even months after when I called him again, he remembered my name and situation. My loving wife also enjoyed hearing and asking questions of him and was also impressed that we had him as representative on our behalf. Matthew as there for us every step of the way! We had some serious hip ups on the way that caused doubt to arise that we would be able to purchase the home we had selected. But, between Matt and his positive attitude and the Realtor Wendy, we came through with our dream home, and I am forever thankful that I had Matthew in my corner answering all my questions, and also, providing guidance and excellent suggestions that I had not thought of. If you want a representative to help guide you with your VA home who has a willingness and desire to see it though to the end..... I highly recommend Mr. Eeichenberger as your representative!!! What a positive and knowledgeable person he is !!! My wife and I are totally impressed....and thankful to him!!

Loan Officer: Matt Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Every person we dealt with at Veterans United has been tremendous. Everyone is very knowledgeable, responsive, efficient, friendly, and helpful. They work hard getting you to your ultimate goal, the closing. We couldn't have had a better experience!

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Thill

NMLS# 1504452

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Ridgel

NMLS# 1838119

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Veterans United is The Way to go with veteran loans. All questions will be answered and no stones will be left unturned! Thank you VU for helping our family obtain our dream home!

Loan Officer: Dorothy Willy

NMLS# 182161

4 out of 5 Stars
Would Recommend

I would definitely recommend. This was easily the most painless large purchase I have EVER made.

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

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