Kept me informed of the steps necessary for refinancing my home. Always very prompt and very knowledgeable.
Dave and Whitney and the lighthouse team are AWESOME they are with you every step of the way
Always fast and great communication!
I have referred a friend and he plans to apply in about six months
Redundancy of documents
First of all I can not say enough good things about Charles Kruse. As an agent of yours he was invaluable to helping me and my family to secure my home loan. I couldn't have done it with out him!
Very attentive to calls and emails. There was confusion a couple of times with requests due to forgetting we were doing a refinance and not a regular new loan.
Lindsay Svoboda was awesome! She made my loan process a positive and stress-free experience. Professional, knowledgeable, and personable!
The loan process took a long time and information was change from what was told to us at first. We finely got the loan done but the closing cost was 3000.00 more then what we were told.
While our loan officer and loan processor were extremely nice, we wondered how much communication they had with each other. When we were first beginning the refinance process, we had looked at Quicken Loans and were actually going to use them. Shortly after starting that, Larry found you guys. It was a better interest rate and we would be able to cash out for some home improvements. So we cancelled on QL, and went with VU. We were asked by Veterans United why QL was on our credit report 3 different times. We even submitted a letter of explanation, and almost a month later we were asked about it again. That was frustrating. The only other less than positive aspect was how long the process took. We started in November and didn't close until June. It seemed like there was a definite slow down after the VA appraisal was done, I believe it was in the hands of a SAR for over a month. Other than that, everybody was super nice, ans your web site has some really great resources. We really appreciate all of your help,,,, helping us to make our home the way we have always wanted it.