It’s was a long, confusing, and frustrating process that Molly and Jeremy did a great job cleaning up and helping to get it done.
Lost paperwork, placing the information given in the wrong perspective, information that wasn't needed then was a top priority after when they told me it wasn't needed, person we started with disappeared other people assigned lack of consistency and service. The only good thing I can say is they got the job done eventually
Response from Veterans United
Hi James, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Staff was outstanding. Helpful and informative.
What a great team😁
They worked with us for over two years to get us a home loan.
I would highly recommended to any veteran I know
Only one negative experience, the inability to explain the need to remove money from my IRA to my checking account in order to satisfy the underwriters. This was not how I was going to pay my mortgage but it did unnecessarily affect my investments.
From the very beginning the team at Veterans United has been at my side guiding me through the process and ensuring I was well informed with each step.
The entire experience with Chris and Meagan was wonderful- stress free and I always felt like I knew what the status was. They are friendly and helpful.
Everyone we worked with was pleasant, attentive, and informative. The process could not have gone any better. We had a ton of questions throughout the process and were able to get them answered completely and in a timely manner.