I would recommend Veterans United because from the beginning the Senior home loan consultant was attentive and helpful. Our credit was in severe need of a boost. Brittney walked us through how to make the appropriate moves in order to get the improvement we were after. After about a year of hard work we just wanted an update of where we fell. Brittney and me, spoke late August/Early September of 2019, for an update, we still didn't achieve our credit goal. A few short weeks later, our home loan consultant called to report the good news that we achieved that magical number. We were partnered with the loan officer and real estate agent. Early in the process, all were attentive and helpful. The last 2 weeks of our process, there seemed to be a major source of breakdown in communication. When expressed to VU, I did not feel heard, I felt patronized. All of a sudden I felt like me buying a home just became a thing to get done, instead of the personalization that I had felt earlier in the process. It was sad and unfortunate. I would use them again for all of the good that came of it. However, I would voice my concerns sooner and to someone who may have been able to help. So, if you feel like you aren't getting that attention, don't hesitate to speak with someone.
Very good and fast service and My loan specialist was very knowledgeable and helpful
Convenient, fast, friendly service.
Matt and Kayla worked amazingly together. The process of buying a house is stressful and I wanted to walk away on a few occasions. Matt and Kayla were able to shine light and encourage me to keep pressing forward with things. Through the help from God, my family, and the Veterans United team, we can proudly say we are homeowners again!
Very easy transaction
Given our situation of the condo we were purchasing being new construction, there were many hoops that had to be jumped through in order to have the condo association be VA qualified. This process was a hassle and there wasn’t much visibility on the buyer side which at times was frustrating. This was not any fault of Veterans United but of the nature of the situation. Overall we are very happy with our experience and would definitely recommend to other people seeking a VA loan.
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One of the best decisions of our lives. I don't think we would have our beautiful home today if we had gone with another lender --The Bellinger Family
Everyone we worked with at Veterans United was amazing. They made the process of buying a home less nerve racking and answered all of our questions along the way. Crystaline and Michael were always so quick to respond to any email or text. Great experience overall!
Thank you all.
For anyone who travels a lot and is not always present to work through the home loan process you cannot beat VU. I even had an issue just hours before the closing and Andrew and Tyson got it sorted out immediately. They even kept the closing on time! They made the whole process so easy and 100% online. I highly recommend VU.