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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

111,136

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
95,216
4
12,551
3
1,889
2
848
1
632

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Showing all 89 Navy service member reviews from New Mexico

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5 out of 5 Stars
Would Recommend

Kayla was very patience in explaining the process.

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

4 out of 5 Stars
Would Recommend

U must contact the veteran frist not the wife I spent many of times finding out info from my wife that I didn't know . When we moved in the builders where so mad that the things we wanted were not done(example) there were screws left in the house on the window sills on the carpet and outside.. it's fantastic that u got the price drops but it goes to say u get what u pay for. Your people did a great job for the loan it does make us happy to be in or home we still haven't been able to settle in. We asked about why the patio wasn't built and the builders said u don't get one at that price. We still paid big time for the price reductions?? The vet in this case we where taken advantage of

Loan Officer: Todd Kangas

NMLS# 942252

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Debbie and Glenn's perseverance and devotion to their duty to get me to closing went above and beyond the call of superb customer service. Two individuals whom truly love their jobs and putting smiles on people's faces deserve the right to be praised beyond measure and I hope they receiver the team award of the year.

Loan Officer: Debbie Rau

NMLS# 308629

4 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

outstanding company to work with. I rate them A+

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Everyone I worked with was kind and helpful.

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

0.5 out of 5 Stars

Although Daniel kept me abreast of everything,I recommend prioritizing needed documents at the beginning of the process and not ask for documents more than once. This process was stressful, long, and an emotional rollercoaster.It took over 2 months to close and I've spoke with a couple of folks who recently either bought or sold property using a VA representative; neither took over 6 weeks from start to finish. I am grateful to have been able to purchase the home I wanted and I than you all that made this happen.

Loan Officer: Daniel Burke-Aguero

NMLS# 1493951

5 out of 5 Stars
Would Recommend

From day one of this process through to the wonderful conclusion I felt secure with the Veterans United Home Loans as if you were all family. A heartfelt appreciation and thank you for helping me through this process.

Production Manager: Blake Wollard

NMLS# 940651

3 out of 5 Stars

Bad communication skills/customer service from Aimee Hall. disorganization with documents we sent. We were repeatedly asked for documents we had already sent. Aimee did not return calls, or emails, until we had sent several over a few days. The delay of our closing we feel is primarily due to Aimee Hall's inefficiency, The whole experience was frustrating, demeaning, and horrible. So glad it is over. The seller was equally upset. Aimee has a high opinion of herself, that is not warranted.

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Ben Long and Kat Spellman are just incredible at what they do!!!

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

After 3 attempts to purchase a home, we were finally able to close on our dream home. We had problems with encroachments with the first two homes and Veterans United was there every step of the way supporting us. Thank you Celina and TEAM!!!

Loan Officer: Celina Mowrey

NMLS# 378964

4 out of 5 Stars
Would Recommend

My first loan officer, Michelle Jones was pretty spotty about returning calls etc. Don neely was great. Put us at ease and was great with communication.

Loan Officer: Don Neely

NMLS# 228094

3.5 out of 5 Stars
Would Recommend

Loan Officer: Scott Ratliff

NMLS# 976418

4 out of 5 Stars
Would Recommend

Have not bought a house in over 30 years, so didn't really know what to expect.

Loan Officer: Daniel Perry

NMLS# 860457

1 out of 5 Stars

Very poor service. This is the second time I've used V.U.. The first time was great, this time not so much. Devon had POOR customer service skills. He never returned my calls, they gave me incorrect paperwork on multiple occasions. I DO NOT recommend.

Loan Officer: Devon Casady

NMLS# 677410

0.5 out of 5 Stars

horrible everything was last minute I provided all information in a timely manner and my closing date kept getting pushed back. The hoops you have to jump through are ridiculous! I was rush but when I needed something there was delays.

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

3.5 out of 5 Stars

Failed to tell me that closing on the loan was final. I had to wait until funding which I knew nothing about 5 days

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Michelle Jones

NMLS# 928910

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See all 111,136 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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