Kayla was very patience in explaining the process.
U must contact the veteran frist not the wife I spent many of times finding out info from my wife that I didn't know . When we moved in the builders where so mad that the things we wanted were not done(example) there were screws left in the house on the window sills on the carpet and outside.. it's fantastic that u got the price drops but it goes to say u get what u pay for. Your people did a great job for the loan it does make us happy to be in or home we still haven't been able to settle in. We asked about why the patio wasn't built and the builders said u don't get one at that price. We still paid big time for the price reductions?? The vet in this case we where taken advantage of
Debbie and Glenn's perseverance and devotion to their duty to get me to closing went above and beyond the call of superb customer service. Two individuals whom truly love their jobs and putting smiles on people's faces deserve the right to be praised beyond measure and I hope they receiver the team award of the year.
outstanding company to work with. I rate them A+
Everyone I worked with was kind and helpful.
Although Daniel kept me abreast of everything,I recommend prioritizing needed documents at the beginning of the process and not ask for documents more than once. This process was stressful, long, and an emotional rollercoaster.It took over 2 months to close and I've spoke with a couple of folks who recently either bought or sold property using a VA representative; neither took over 6 weeks from start to finish. I am grateful to have been able to purchase the home I wanted and I than you all that made this happen.
From day one of this process through to the wonderful conclusion I felt secure with the Veterans United Home Loans as if you were all family. A heartfelt appreciation and thank you for helping me through this process.
Bad communication skills/customer service from Aimee Hall. disorganization with documents we sent. We were repeatedly asked for documents we had already sent. Aimee did not return calls, or emails, until we had sent several over a few days. The delay of our closing we feel is primarily due to Aimee Hall's inefficiency, The whole experience was frustrating, demeaning, and horrible. So glad it is over. The seller was equally upset. Aimee has a high opinion of herself, that is not warranted.
Ben Long and Kat Spellman are just incredible at what they do!!!
After 3 attempts to purchase a home, we were finally able to close on our dream home. We had problems with encroachments with the first two homes and Veterans United was there every step of the way supporting us. Thank you Celina and TEAM!!!
My first loan officer, Michelle Jones was pretty spotty about returning calls etc. Don neely was great. Put us at ease and was great with communication.
Have not bought a house in over 30 years, so didn't really know what to expect.
Very poor service. This is the second time I've used V.U.. The first time was great, this time not so much. Devon had POOR customer service skills. He never returned my calls, they gave me incorrect paperwork on multiple occasions. I DO NOT recommend.
horrible everything was last minute I provided all information in a timely manner and my closing date kept getting pushed back. The hoops you have to jump through are ridiculous! I was rush but when I needed something there was delays.
Failed to tell me that closing on the loan was final. I had to wait until funding which I knew nothing about 5 days