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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

104,158

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
88,979
4
11,951
3
1,819
2
809
1
600

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Showing all 79 Navy service member reviews from New Mexico

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5 out of 5 Stars
Would Recommend

Everyone I worked with was kind and helpful.

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

0.5 out of 5 Stars

Although Daniel kept me abreast of everything,I recommend prioritizing needed documents at the beginning of the process and not ask for documents more than once. This process was stressful, long, and an emotional rollercoaster.It took over 2 months to close and I've spoke with a couple of folks who recently either bought or sold property using a VA representative; neither took over 6 weeks from start to finish. I am grateful to have been able to purchase the home I wanted and I than you all that made this happen.

Loan Officer: Daniel Burke-Aguero

NMLS# 1493951

5 out of 5 Stars
Would Recommend

From day one of this process through to the wonderful conclusion I felt secure with the Veterans United Home Loans as if you were all family. A heartfelt appreciation and thank you for helping me through this process.

Production Manager: Blake Wollard

NMLS# 940651

3 out of 5 Stars

Bad communication skills/customer service from Aimee Hall. disorganization with documents we sent. We were repeatedly asked for documents we had already sent. Aimee did not return calls, or emails, until we had sent several over a few days. The delay of our closing we feel is primarily due to Aimee Hall's inefficiency, The whole experience was frustrating, demeaning, and horrible. So glad it is over. The seller was equally upset. Aimee has a high opinion of herself, that is not warranted.

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Ben Long and Kat Spellman are just incredible at what they do!!!

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

After 3 attempts to purchase a home, we were finally able to close on our dream home. We had problems with encroachments with the first two homes and Veterans United was there every step of the way supporting us. Thank you Celina and TEAM!!!

Loan Officer: Celina Mowrey

NMLS# 378964

4 out of 5 Stars
Would Recommend

My first loan officer, Michelle Jones was pretty spotty about returning calls etc. Don neely was great. Put us at ease and was great with communication.

Loan Officer: Don Neely

NMLS# 228094

3.5 out of 5 Stars
Would Recommend

Loan Officer: Scott Ratliff

NMLS# 976418

4 out of 5 Stars
Would Recommend

Have not bought a house in over 30 years, so didn't really know what to expect.

Loan Officer: Daniel Perry

NMLS# 860457

1 out of 5 Stars

Very poor service. This is the second time I've used V.U.. The first time was great, this time not so much. Devon had POOR customer service skills. He never returned my calls, they gave me incorrect paperwork on multiple occasions. I DO NOT recommend.

Loan Officer: Devon Casady

NMLS# 677410

0.5 out of 5 Stars

horrible everything was last minute I provided all information in a timely manner and my closing date kept getting pushed back. The hoops you have to jump through are ridiculous! I was rush but when I needed something there was delays.

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

3.5 out of 5 Stars

Failed to tell me that closing on the loan was final. I had to wait until funding which I knew nothing about 5 days

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Michelle Jones

NMLS# 928910

5 out of 5 Stars
Would Recommend

We absolutely loved working with VU. From the moment I spoke with Daniel on the phone the first time I felt comfortable and care for. We have already sent others to VU. Even our real estate agent said it was the best experience for them too.

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Above and beyond anything I had expected, felt supported at every turn

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

All that was invoked did great

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Very pleasant compact efficent service.

Loan Officer: Taylor Clark

NMLS# 1124030

3 out of 5 Stars

I thought three months what's too long for the refinancing to happen and I'm still waiting for them to pay off the bills that they said they would

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Kayla and her team were exceptional! They helped us through the process and were always there to answer our questions in a quick manner.Thank you Veteran's United!

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Veterans United was a great company to work with. They bent over backwards to keep us informed and the process moving smoothly.

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Everyone I dealt with at VU were very helpful hard working to make sure we were taken care of in a timely manner.

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Every Excellent service and very polite on the phonei couldn't have ask for better service. Thank You Frank j. Smith

Loan Officer: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Brittany Gladish

NMLS# 1072202

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