Communication was terrible toward the end.
Response from Veterans United
Hi Samuel, your honest feedback is valuable. A member of our Client Advocate team has attempted to reach you directly. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We invite you to connect with us.
The total house buying process flowed very smoothly and was quite coordinated, from going with Will Lewis and his Veterans United staff to the realtor that was recommended, Tim O'Bryant.
This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.
Response from Veterans United
Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.
This was the first home I’ve purchased and they made it completely painless with no hassles at all.
The whole experience was very simple and smooth throughout the entire process. All agents were very pleasant to work with.
Veterans United was extremely responsive to our situation and offered solutions immediately. Throughout my journey from preapproval to close, the VU team was right there with us. At no time did we feel uninformed or lost in the process. Veteran's United is the best!!!!
Any organization that can help me close successfully while keeping expected costs close and transparent is aces in my book.
Ashleigh is very efficient and professional at her job always a pleasure working with her
I'm very satisfied with Matt and Tanner. He delivered within the time frame we needed. I will recommend Veteran United to all my Veteran friends and family.
Always updated what was done and what had to be done yet through the whole process.
Very kind, professional, and always there, thank you.
Mike Mange & his team at VU are the best. He & everyone was so helpful all along the whole loan process.
The overall home buying experience went well, other than minor delays on document retrieval between the coordinator and underwriters.