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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,504

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,405
4
13,493
3
2,012
2
905
1
689

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Showing all 3,709 reviews from Ohio

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2.5 out of 5 Stars

Communication was terrible toward the end.

Response from Veterans United

Hi Samuel, your honest feedback is valuable. A member of our Client Advocate team has attempted to reach you directly. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We invite you to connect with us.

5 out of 5 Stars
Would Recommend

The total house buying process flowed very smoothly and was quite coordinated, from going with Will Lewis and his Veterans United staff to the realtor that was recommended, Tim O'Bryant.

Loan Officer: Will Lewis

NMLS# 187652

2 out of 5 Stars

This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.

Response from Veterans United

Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

This was the first home I’ve purchased and they made it completely painless with no hassles at all.

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Terry Roberts and Bridget McGuire were a pleasure to work with. They made me feel like I was the most important client they have ever worked with. They're outstanding, and I will recommend them to anyone in the market!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

The whole experience was very simple and smooth throughout the entire process. All agents were very pleasant to work with.

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Veterans United was extremely responsive to our situation and offered solutions immediately. Throughout my journey from preapproval to close, the VU team was right there with us. At no time did we feel uninformed or lost in the process. Veteran's United is the best!!!!

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Any organization that can help me close successfully while keeping expected costs close and transparent is aces in my book.

Loan Officer: John Paulus

NMLS# 1630251

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Photo submission from Richard S.

Nick and his whole team were amazing! I couldn't have asked for a better home buying experience, and I would recommend them any day! Thank you and your team for making this such a happy time for my family!

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Ashleigh is very efficient and professional at her job always a pleasure working with her

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

I'm very satisfied with Matt and Tanner. He delivered within the time frame we needed. I will recommend Veteran United to all my Veteran friends and family.

Loan Officer: Matt Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Always updated what was done and what had to be done yet through the whole process.

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Very kind, professional, and always there, thank you.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend
Photo submission from Fernando C.

Jess Vomund and Eric Raw did an outstanding job helping my first home purchase go smoothly. There was very open communication about every aspect of the home loan, and I never went without information. This made the process go smooth and with no stress.

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Mike Mange & his team at VU are the best. He & everyone was so helpful all along the whole loan process.

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

Loan Officer: Doug Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

4 out of 5 Stars
Would Recommend

The overall home buying experience went well, other than minor delays on document retrieval between the coordinator and underwriters.

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Sara Hribik

NMLS# 1287837

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See all 121,504 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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