I wouldn't hesitate to recommend Veterans United. But I would perhaps caution folks to do their research, when it comes to title companies. Communication between my loan officer at Veterans United and the chosen title company was a bit lacking.
We had unexpected delays during the loan process, due to internal errors, miscommunications, and not understanding the timelines of the VA. These delays caused significant amount of stress to us and the sellers, and put at risk our earnest money and the deal. These delays, in our opinion, may have been avoided by having a lead/champion that was engaged in coordinating the handoffs between the different departments (eg. loan processing and underwriting), double-checking for and following up on missing information, and removing barriers, with understanding and appropriate urgency considering the target closing date. In our case we missed our target closing date, which had to be mitigated by us writing emails, making calls, and writing a letter to the VA to ask them to expedite the process.
The absolute best experience we could have asked for.
Ben and is team are amazing.
You folks rock !!!!!!!
Customer service was knowledgeable and outstanding
Veterans united is well organized and is a very informative company. The videos and my loan officer were beyond helpful, and answered all my questions and kept me in the loop the whole time.
Billy Watkins and his team truly care about you and it shows when you call. Melissa and Victoria are wonderful to work with and they are extremely reliable throughout the process. This was extremely helpful for me as a first time buyer. Due to a family emergency I ended up traveling to several states while also trying to buy my home. I thought this would cause countless issues to arise however Billy, Victoria, and Melissa walked me through everything step and made things work effortlessly. Whether you have a smooth process or hit some bumps, just believe in them and they will guide you through to the end. Billy, Victoria, and Melissa are true professionals and an asset to their company and everyone they work with. Thank you again for everything you have done to guide us on our journey, and again thank you for making it fun!
Kyle was extremely knowledgeable, very responsive, and patient with us. This was our first time buying a house and he was always ready and willing to dive in and explain the complicated aspects of this whole process. Thanks Kyle!
Our overall experience with Veterans Untied was fantastic! We would recommend family and friends without hesitation. Thank you!
The paperwork process was simple. The only issue was getting new To Do's and only having 24 hours to complete. So everything ended up as rush and wait. Sometimes it made it hard when you have a busy family life.Communication between the underwriters and loan officer needs improvement.
Aaron and Mallory are good people and easy to work with. Buying a home is difficult.So . . . keep things simple. Eats a big meal. Eat it one fork at a time.