Choosing Veterans United was weird at first because everything that I did was all online. It wasn't like your normal in-person brick and mortar. Overall, I had a really good experience using them. Haley Moore, Donald Webber and Kimberly Hauptmann are very professional. They made my experience with Veterans United seems easy and flawless. Thank you, Donald and your Team!! A++ customer service. I highly recommend using Donald and his team!!
Veterans United rocks! They have made our dreams come true and were very easy to work with. Their loan process was straight forward and easy to understand. We'd like to give a special shout out to our loan specialist, Aaron Madrid, for making the process so simple and enjoyable!
stop and shop no more this is the place that will get you what you need to make all your dream come true.veteran united home loans, the best people that work as a team to make sure you are aware of the process and they stay in touch with you , they return your calls , answer your questions and practically hold your hand as you walk from beginning to becoming a satisfied home owner. real talk! they have figured out what you need and how to get it for you , its all they do veterans, ask for Aaron Madrid! I guarantee you will not be disappointed they go the extra mile. matching you with a realtor if you do not have one! whaaat!? who does that? i am telling you they can handle all your needs and they do! it was the best call I every made. listen nobody paid me to say this! i'm so grateful for what they did for me i'm telling everybody!
mr john brown a happy,satisfied home owner thank you! veterans united home loans and Aaron madrid.
Having the online portal to know where I was in every step of the process made it so easy. There were so many special touches too. Great experience
Overall we really are super happy with our home and have zero regrets!
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After this experience with Veterans United, I would never go anywhere else for a loan. They were right on top of everything and all the steps to get to closing were laid out so they were easy to understand. It was an amazing experience and I am now a proud first time home buyer!
If you’re thinking about purchasing a home but aren’t sure you can afford it. You can’t afford not to! I purchased a multi family home and my mortgage is less than what I was paying for rent. And my rental covers 80% of my mortgage. Having 0% down for the VA home loan is a no brained. Vets United will have your pre-approval letter fast and you will be shopping within days.
The covid 19 outbreak caused a lot of communication issues between the veterans united team and my realtor. Without the assistance from my legal team and JAG I would have lost the house and faced a lawsuit. The team remained friendly however I was left out of the loop for items and tasks that inevitably fell thru. I would not take the chance moving forward to risk this sort of negligence from my lender.
Response from Veterans United
Kelsey. thank you for your honest survey. Yes, these are unprecedented times in our country due to COVID-19. Communications are delayed and information may not be clear at some points. Through these tough days for all, we are striving to adapt and overcome. Surveys like this will assist our team in getting up to speed on how to work more efficiently. Thank you again.
These people t awesome, wished I would have used their services along time ago.
I really found the online format with explanations of each step very useful and informative. Felt very aware of the entire process each step of the way.
We are very happy in our new home and VU made it possible