Fantastic company who I would recommend to any veteran! They really take care of you and my experience was great from start to finish!
If you're a first time home buyer I would 100% say go with VU. Not only were they professional and proficient when it came to buying a home but they also provided us access to a sister service of their's for the insurance for our home. Thank you Mike and everyone else who made facilitated this reality for us to become homeowners!!!
John, Kevin, and Tim are all great guys! They all wanted to help me, which they did. Each one had their own role in this whole process which made it feel seamless and effortless. You could tell they wanted to do everything they could for this end result. My wife and I are grateful for Veterans United. It's now our 2nd night in the new house and everything in the world is fantastic!
I recommend this company to anyone seeking a home loan.
I wasn't sure who to choose when it came to deciding on a lender. I contacted Veteran's United and never looked back. They helped this veteran and his family get the home they wanted with an unbelievable interest rate. The whole process was pain free, fast, and my loan specialist was just outstanding. I could not be more happy! Thank you Veteran's United!
I always try to leave pros and cons, but truly I have nothing that Veterans United could improve on. The online checklist was ideal for my hectic military lifestyle and made it extremely easy to keep track of everything throughout the process. I also really appreciated the follow-up calls from Nick and Rebecca to ensure I was getting the notifications and updating things on my side as quick as possible. Their customer service was stellar and I will be a guaranteed return customer if I buy anymore homes throughout my career. Thank you for helping me find my dream home so quickly! I feel informed on the process and could not be happier!
Communications were very professional and responsive. Offered competitive rates after negotiation. Portal is very streamlined and efficient. Swag is a nice plus.However, if I didn't catch it we would have ended up paying a substantial extra amount of money toward costs that are non-allowable to be paid by the Veteran. Although I was able to catch this and Chris made it right, I wonder how many other Veterans are being taken advantage of through this practice. I believe it is a deceptive lending practice.Without this experience I would have said 9/10.
Response from Veterans United
Warren, thank you for your feedback for Veterans United. Although we will need to look into your file and look for any issues, we can say that VA non - allowables are designed to be paid by the seller. This is standard and common practice. If you have any additional information we would love to hear from you. Please feel free to reach out to our client advocate team.
Excellent customer service. Glad we only had 1-2 people to work with. Easy process. User friendly site. So glad we left Quicken Loans (night and day difference).
They were very helpful in every thing.
Extremely pleasant and very knowledgeable
Even my realtor said your loan team was very helpful and efficient with communication and exchanging documents and she will be giving your name to new home buyers!!
This was a great experience compared to past home purchases, Billy and Samantha were on top of everything from start to finish.
THANK YOU FOR THE AMAZING COMMUNICATION AND SUPPORT! AWESOME TEAM WORK THROUGHOUT THE ENTIRE PROCESS. WE LOVE OUR NEW HOME!