VU was always in contact with me the entire time. From the time I first got in contact with them, to after the closing. They reinforced that if we had any question later we were encouraged to contact them.
Updates were infrequent by my agent and my insurance policy was not paid (normally paid from escrow), thereby causing my policy to be cancelled.
Response from Veterans United
Jon, thank you for your survey and informing us of your situation. We will use this to assist our customers and to improve communication issues moving forward. Please contact our Client Advocate team for any questions you may have now.
Excellent Loan Officer efficient and attentive
I knew I was in the right place when I call for an appointment and Jared said he would be glad to meet me on July 4th. I got there about 1030 am, was served a great cup of coffee and was out of there about 1145.
Jared was friendly and made me feel right at home while we were taking care of business. I will recommend Jared, Kelly, and Jaclyn to all my friends and everyone I know.
The whole team is fantastic, they are there for any needs or questions that you have. Ted, Michael and crystalline. Thank you for being such a good support.
Outstanding customer service. They work with you and help you through everything.
We have never been as impressed with such a high level of attentive service as we have received from Seth and his wonderful staff. Your overall company stands far and above all others that pretend to offer good customer service. You guys deliver and it's been a pleasure to work closely with you.
I absolutely loved working with veterans united. The online account process is very easy to follow through out the purchasing process.
Very reasonable and understandable helpful and informative would defiantly recommend
I had no idea how to buy a house and these guys pretty much just got me through it!
Extremely helpful. They operate as a team from application completion to home closure.