Overall a simple pain free process
Morgan was curtious, professional and extremely helpful through the whole process. I am very happy with the sevice he provided.
The loan officer, Andy Miller, was great. Very impressed with him and his professionalism. His assistant, Caitlin, left much to be desired. She was confused and confusing, very deficient in communication. While very polite, she seemed to be a novice in the transaction she was handling. We were given incorrect information and instructions on numerous occasions. She, at one point told us we did not need flood insurance, when we did indeed need it. Had we followed her instructions in this instance, we would have been delayed in our ability to close by the promised date. She may have been new, but she definitely needed more training.
the challenges of this loan were many and the work and timeliness of the Agent and Loan officers were outstanding. we met each hurdle with determination and resolve to make things work.
worked very well and concluded in a timely manner.
The whole process was relatively easy.
VU made our first experience buying a house relatively easy. I have spoken with many people who have had many issues trying to get a VA Home loan, we did not have any of those issues because the team was on top of everything for us.
Eric was great!
Everything went well early, despite last minute delays all went well.