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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

223,716

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,827
4
43,597
3
7,132
2
2,247
1
1,913

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Showing all 9,093 home purchase loan reviews from Tennessee

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4.5 out of 5 Stars
Would Recommend

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

DIDN'T THINK IT WOULD BE SO EASY. YOU GUYS ARE GREAT!

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Levy

NMLS# 168064

4 out of 5 Stars
Would Recommend

Great Job. Thank You

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from Andrew W.

Veterans United home loans in amazing. Would definitely recommend using them and if I need to in the future will be using them again. Very professional and courteous staff.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

It was a great experience working with Madison and Denise. Kudos to the Veterans United team, you made are home buying experience very pleasant. Will definitely be using VU in the future.

Loan Officer: Madison Yant

NMLS# 1927322

2.5 out of 5 Stars
Would Recommend

The on-ground agents are great! They are professionals who have you in the front of their minds through-out the whole process. Fully recommend them.Ask for the appraisal as soon as possible. The VA appraisers do not care about your family's needs and there seems to be no accountability measures in place. The appraisers will do the bare minimum for a paycheck because there are no consequences for mediocre work ethic.

Response from Veterans United

Michael, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. A Client Advocate is available for you to learn more information and will be available to speak with you should you wish to get in touch with us.

5 out of 5 Stars
Would Recommend

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Veterans United has outstanding customer service and employs top notch specialists. Buying a new home is a stressful experience, but you won't find a better team to guide you on your way. They provided clear communication throughout the process and were always available to answer our questions and address our concerns. My husband and I are so happy we chose Veterans United to help us land our dream home.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Bryant

NMLS# 1362262

5 out of 5 Stars
Would Recommend

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

I have already recommended VU to several people. This has been one of the best experience I have had working with a large organization and a multi faceted situation. If I ever decide to go back to home hunting VU will be my first call. I highly encourage anyone to look in to VU. Especially first homebuyers who need the professional guidance and wisdom this company has to offer. I will be forever greatful for my agent and loan team for helping me realize and achieve this life goal.

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend
Photo submission from Lyle P.

Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

10/10 would recommend! Amazing staff. Very efficient, great communication! They look out for your best interest! You definitely will not be disappointed.

Loan Officer: Charlotte McClellan

NMLS# 39691

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Bryant

NMLS# 1362262

5 out of 5 Stars
Would Recommend

I would definitely recommend anyone to veteran United

Loan Officer: Nathan Bryant

NMLS# 1362262

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Foote

NMLS# 295074

4.5 out of 5 Stars
Would Recommend

Veterans United is my choice!

Loan Officer: Jeremy Wilder

NMLS# 1124786

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5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

This process was extremely simple with the digital communications and upload process. I appreciated that documents were encrypted and that we were given step by step guidance. Our loan process was smooth and stress free.

Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

I will not buy another house without using the Veteran’s United team. I have already recommended them to several veterans.

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
Photo submission from Joshua V.

We were so impressed with Veterans United during our home-buying journey. The entire teams was very accommodating and worked diligently to help us close on-time. When bumps did arise, they were very informing and helpful in our ability to understand what was going on and did what they needed to, to make it smooth for us. We will ABSOLUTELY use Veterans United in any future home-buying journeys.

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend

Loan Officer : Erin Craig

NMLS# 963957

5 out of 5 Stars
Would Recommend

My first home buying experience was extremely easy and I’m very happy with both Cara and Veterans United. I will be referring anyone who is looking to purchase a home.

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend

VU is the place to go if you are trying to get a VA loan!

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend

Great company, process and people. Easy to follow tasks! 2 vets recommended Veterans United to me. So glad I chose them! You will be too.

Loan Officer: Marie Houchen

NMLS# 310760

More Reviews

See all 223,716 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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