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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

180,376

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
134,060
4
36,731
3
6,112
2
1,880
1
1,593

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Showing all 719 refinance loan reviews from Tennessee

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0.5 out of 5 Stars

Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.

Response from Veterans United

Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Excellent service

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Nicole Heislen

NMLS# 1469125

5 out of 5 Stars
Would Recommend

Diligent professional consistent great team

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: Charlotte McClellan

NMLS# 39691

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

A very stress free, informative and professional transaction. I am sorry but I can not "review" my loan specialist Derek Russell as I did not have any communication with him. All my dealings were through my transaction coordinator Krista Moseley.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Durreill and Kathleen Wyble were the best. They helped me every step of the way. I had to jump thru a lot of hoops for the underwriters and they kept me on top of it. I would recommend them to any of my friends and family!!! Dolphus Jordan III

Loan Officer: Dureill Ballinger

NMLS# 1788228

5 out of 5 Stars
Would Recommend

VUHL are wonderful people to work with! They keep you informed throughout the whole process. They even come to your house for closing, when it's convenient for you.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend

I would unhesitatingly recommend Veterans United Home Loans.

Loan Officer: Marie Houchen

NMLS# 310760

3.5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

Awesome experience

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Great to work. Regular and timely follow up

Loan Officer: Stefan Inman

NMLS# 1588026

5 out of 5 Stars
Would Recommend

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Foote

NMLS# 295074

5 out of 5 Stars
Would Recommend

Did refinance, super easy!!!! No worries...

Loan Officer: Mary Jacobi

NMLS# 840760

4 out of 5 Stars
Would Recommend

There was a lot more back and forth than I expected. The web portal is helpful, but we still had to have several conversations to work things out.

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Veterans home is The number one lender in Tennessee. And we will recommend them to all our friends.

Production Manager: Heather Damer

NMLS# 12449

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