Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
Diligent professional consistent great team
A very stress free, informative and professional transaction. I am sorry but I can not "review" my loan specialist Derek Russell as I did not have any communication with him. All my dealings were through my transaction coordinator Krista Moseley.
Durreill and Kathleen Wyble were the best. They helped me every step of the way. I had to jump thru a lot of hoops for the underwriters and they kept me on top of it. I would recommend them to any of my friends and family!!! Dolphus Jordan III
VUHL are wonderful people to work with! They keep you informed throughout the whole process. They even come to your house for closing, when it's convenient for you.
I would unhesitatingly recommend Veterans United Home Loans.
Great to work. Regular and timely follow up
Did refinance, super easy!!!! No worries...
There was a lot more back and forth than I expected. The web portal is helpful, but we still had to have several conversations to work things out.
Veterans home is The number one lender in Tennessee. And we will recommend them to all our friends.