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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

176,017

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
130,522
4
36,099
3
5,990
2
1,843
1
1,563

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Showing all 14,479 reviews from Texas

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5 out of 5 Stars
Would Recommend

Very professional and knowledgeable!

Loan Officer: Michael Ward

NMLS# 1698429

5 out of 5 Stars
Would Recommend

Awesome company who definitely know how to and care for veteran's lending needs! Very professional organization who I would recommend to any veteran looking to finance a home.

Senior Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

3 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Eli Ahn

NMLS# 1864503

0.5 out of 5 Stars

The underwriting experience was terrible.

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
Would Recommend
Photo submission from Donald C.

The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.

Loan Officer: Wesley Earl

NMLS# 1631182

4.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

VU made the home buying process so smooth for a first time home buyer. They knew everything about VA loans and made my wife and I very comfortable with the whole process.

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Jessica and her team was upmost professional. They answered my questions in a timely, efficient manner.

Senior Loan Officer: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

This loan experience has been different than any other home buying that I have had. This team was so thorough, they are extremely kind, professional and helpful. This is my second time using VU. If another opportunity arise I would use again. Thank you Zach, Britney and team.

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Easier process than I thought.

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Fast and informative service. All questions were answered quickly

Loan Officer: Terry Roberts

NMLS# 397987

1.5 out of 5 Stars

Took me through the ringer and I lost confidence in VHULs ability to actually close the loan. Finally closed almost 1 month after the contract date.

Response from Veterans United

Hi Ron, thank you for sharing this feedback with our team. We understand that it can be difficult when unexpected things happen, and we respect the amount of work that went into completing the process. It was an honor to work with you and we are glad that you have your new place to call home. Our team will research the events and look for ways we may improve the process for the future.

4.5 out of 5 Stars
Would Recommend
Photo submission from Kerry S.

The process is simple but thorough. The loan team does a really good job with keeping you informed on all necessary steps in the process.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Solid Team. Great work.

Loan Officer: Jenna Pahde

NMLS# 1421181

5 out of 5 Stars
Would Recommend

They made a complex process seem easy. They guided me through every step and we're here friendly and helpful!!!

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Jenny Kolan

NMLS# 1861612

5 out of 5 Stars
Would Recommend

Rett and Caytlyn worked very hard to get me into my new home

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Haley Denney

NMLS# 1501441

4.5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

My experience was incredibly easy, any questions or concerns were immediately addressed and I never felt uncomfortable through the process. My loan team made every step of the loan process a breeze.

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: John Wacker

NMLS# 1861727

5 out of 5 Stars
Would Recommend
Photo submission from Johann G.

Extremely accommodating. I needed a certain closing date and this team made sure everything was taken care. They communicated to me what was needed and were always friendly and professional. I would absolutely recommend for any veterans who want to buy a home.

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Bill and Abby were amazing. This was my first home purchase and I stressed myself out over every little detail for no reason. They were kind and patient with me while I cycled through my need to be in control of it all. Very kind, helpful and awesome to work with.

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

The whole process was so much easier than expected. The web portal was very user friendly and every member of our loan team was exceptional and very good with communication.

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Veterans United Home Loans turned our first time home buying purchase into a very quick and painless process!

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

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See all 176,017 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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