In my 39 years of service I have financed or refinanced 12 home loans. NO ONE has come remotely close to the wonderful experience we had with Aaron Hayes and his team from Veterans United. Thanks for all the hard work!SGM B
Veterans United has delivered exactly what they promised on both my loans. There procesz is very simple yet offers great tutorial videos on any part of process if you have queztions. My loan officer, Jodi, even responded on weekends to any questions I had. Great company and I will diffenitely tell others.
This was a refinancing and am very happy with the result and the way United Veterans manage all process. Theu are an excellent home mortgage.
Excellent service- friendly, helpful and very competent
Without hesitation I can say financing with Veterans United is a dream come true for the borrower. Obtaining a Loan through Veterans United is like taking a walk in a park and stress free.
Veterans United specializes in VA loans, making them experts in their field. The application process was very easy with all online document uploads, no faxing or mailing. Stephen was very informative, answered all my questions in a way that made sense and helped me make the best choices for my individual circumstances. He even sent me a little house warming gift that was personalized and fun. Didn't get that with my first loan officer. I also appreciated that his team handled everything instead of pawning it off on the title company. Overall, I had an excellent experience with Stephen and Veterans United and have already recommended them to my friends and family. Thanks again.
Ready to see for yourself?
Experience first-hand why 168,031 homeowners give us a perfect score!
They took care of everything and even mailed me documents to a hotel when I was traveling. Great customer service all the way through the whole process.
Oustanding service and a courteous and diligent staff that kept me well informed while I completed my home purchase.
Great to work with, made the process really easy. Would definitely work with them again.
Mike Dianics and Erin jensen are excellent, professional and personable people to work with. They were very knowledgeable and willing to help and share their knowledge, ensuring we understood every step that was happened throughout the process. We are so pleased with their work and recommend them and VA United to anyone looking for someone will help them through the entire process! Outstanding!
Veterans United reaches out to US when there was a possibility for refinance. I was so impressed and happy that they follow up with their clientele and made us feel comfortable once again throughout the closing process. So happy!
I know the application process involving the VA can be somewhat cumbersome. And I also think that if a company is dealing with Veterans, that they should understand that some of us are old and suffer from service connected disabilities that may limit our understanding to all the paperwork involved. An since we are old, a lot of us have Trusts and Mike did not seem to have a clear idea of what was needed on the forms I had to have notarized. I had to go have the same forms notarized 3 times. It could have been all done the 1st time if i had been given instructions on what was needed. I think better follow through by Mike or his staff could have facilitated the process. We are not computer savvy folks so the back and forth with email, docuisign, and review of documents etc was sometimes a bit much. I understand that this process makes the loan go quicker but it is a bit cumbersome for us oldie but goodies. Maybe a little bit more concern for us in that area would be helpful. I also know that this was done during the holidays and delays are expected, however this made my Lock expire on 1-11-19, and it cost me another $20 bucks to extend it to 1-14-19. PS, i got the wrong CD's prior to closing. That's it, just that i think a little more training is in order. Chris Pedersen
Response from Veterans United
It is an honor to receive your feedback Mr. Pedersen and we want to ensure your experience helps us improve for future customers. Thank you for sharing these details and we apologize for any challenges that we may have been able to resolve for you sooner. Our Client Advocate team will be researching these details closely to ensure we are held accountable as a team.
Veterans United was a dream to work with, not only did they get me what i wanted, they were also very respectful and friendly to work with. I will recommend anyone i can to Veterans United. I really appreciate the hard work by Tony and Jake.
Beyond any expectation that I had. He is amazing!
Very professional, knowledgeable staff and fast! Awesome job!!!
The whole process was automated and very simple. The specialist Jodi kept in contact and kept me updated. Very easy and painless experience.