Poor communication, failed timing despite months of advanced planning and knowledge, didn’t seem to care, we felt completely forgotten about and at the bottom of Veteran’s United priority list, we wasted money on a uhaul and movers due to not moving on the date we were given. WE had to call escrow and title companies for information VU failed to give us. Will never go through VU in the future.
Response from Veterans United
Thank you for sharing this information Kolton. It sounds like we definitely have some areas in which we could have done a better job. Our Client Advocate team would like to hear more about your home purchase experience if you would like to share. We want to provide high quality customer service for all our Veterans and will continue to make this a priority going forward.
If you are a veteran, it’s a no-brainer to use Veterans United for your loan. They specialize in VA Loans and try and get you the best loan.
Our third time using Veterans United. We will always use Veterans United because we can always trust them to handle our home loan! They always find us the best rates and we will continue to use veterans United!
Veterans United is an outstanding company. Our loan officers were efficient, knowledgeable and helped us meet our goals!! Would definitely recommend them to everyone!!
I love Veterans United for their fair and honest help to put me in great home quickly and easily. I highly recommend my loan specialist Ella Owens she is the best of the best.
Veteran's United above all the other Home Loan specialists is effective and highly organized with a no-nonsense approach that cuts through all the complexities.
Our entire home buying experience with Veterans United was awesome! My husband and I both felt like we were taken good care, and that our loan team had our best interest in mind. This was our first home purchase, and the Veterans United team really helped in taking away some of the fear that comes along with a large financial undertaking. Five stars!
Such a nice company. Very respectful
The initial offering went very well. All my questions were answered quickly. Once I gave all my information there was a significant period of time where I didn’t hear anything. I had to send one or two emails asking if I was still on track in order to get any update on my status. Then it was rush rush rush at the end.
Response from Veterans United
Thank you for your feedback Mark. We depend on this type of information to help us improve our service. There are times during the loan process where there's very little for a Veteran to do, as the loan team is working with many other parties to collect needed information. Our Client Advocate team will review your loan to look for opportunities to improve.
This is the 2nd home we have purchased with Ian being our loan officer. He is amazing and very attentive. His staff worked extraordinary as well. Great job again!
We had been contemplating doing a refi but weren’t sure if we should go conventional or use my VA loan benefit. I found Veterans United on line and and submitted the requested information, thinking well we’ll see what happens. I was contacted by Greg Heins and the rest is history. If your looking to re-fi I highly recommend Veterans United!
I felt comfortable with VU. I will work with them again!