Poor communication, failed timing despite months of advanced planning and knowledge, didn’t seem to care, we felt completely forgotten about and at the bottom of Veteran’s United priority list, we wasted money on a uhaul and movers due to not moving on the date we were given. WE had to call escrow and title companies for information VU failed to give us. Will never go through VU in the future.
Response from Veterans United
Thank you for sharing this information Kolton. It sounds like we definitely have some areas in which we could have done a better job. Our Client Advocate team would like to hear more about your home purchase experience if you would like to share. We want to provide high quality customer service for all our Veterans and will continue to make this a priority going forward.
If you are a veteran, it’s a no-brainer to use Veterans United for your loan. They specialize in VA Loans and try and get you the best loan.
Our third time using Veterans United. We will always use Veterans United because we can always trust them to handle our home loan! They always find us the best rates and we will continue to use veterans United!
Veterans United is an outstanding company. Our loan officers were efficient, knowledgeable and helped us meet our goals!! Would definitely recommend them to everyone!!
I love Veterans United for their fair and honest help to put me in great home quickly and easily. I highly recommend my loan specialist Ella Owens she is the best of the best.
Our entire home buying experience with Veterans United was awesome! My husband and I both felt like we were taken good care, and that our loan team had our best interest in mind. This was our first home purchase, and the Veterans United team really helped in taking away some of the fear that comes along with a large financial undertaking. Five stars!
Such a nice company. Very respectful
This is the 2nd home we have purchased with Ian being our loan officer. He is amazing and very attentive. His staff worked extraordinary as well. Great job again!
I am blown away by the professionalism, courtesy and competency of our loan team. Our previous experiences with Veterans United have been acceptable, but none come close to the purchase of our new home this year. We were THRILLED with the efficiency and care our team had for our unique situation. Thank you VU!
To those vets who are going to be buying a home. You want these guys in your corner. They we're very involved and looked out for my wife and I through the whole process. Any questions and concerns were addressed promptly. They made it possible for our dream House to become our forever home. Thanks Johnna and Subah.
The team was very helpful. They responded to all my questions very quickly. The process was easy and quick especially with me being a first time buyer.
All around great job
All I can say is Thank You!
I have heard horror stories from other veterans about how stressful buying a house could be which was the last thing I wanted to experience. My wife and I were in the process of moving, both finding a job as well as working at a new job, etc. needless to say it was already an extremely stressful time. We were provided 30 days of temporary housing courtesy of my new job and knew finding a new place to live was going to be nothing short of a miracle. Having found the perfect house we knew we wanted to purchase the home but were reluctant due to the time constraint we had and the possibility there was of any lender telling us no we cannot get close that soon. I figured why not give someone a call and be completely transparent about our situation and see what is said. I googled best VA home lenders and sure enough Veterans United stood at the top over all their competitors. I gave them a call and was introduced to Drew, Samantha, and Caleb Batson. After explaining our situation they told me not to worry and that they could meet the deadline with some work on our part. From that point forward I was guided the entire time through the home buying process. Caleb’s team showed genuine care, the highest level of professionalism, and provided service that was nothing less than excellence. 30 days later we are now living in the first house my wife and I have ever owned and couldn’t have done it without the exceptional service of Veterans United/Caleb Batson’s Team. 10/10 would recommend to any and every veteran out there.