Veterans United was able to beat all of the competitors I shopped with. I came in to this process prepared and spent 3 months carefully choosing a lender. I had not even heard of V.U. before I started this process but have since been sharing my great experience with my friends. You really should give them a chance for your business, they really did blow everyone else out of the water.
Will us VA home loans in the future for sure and will recommend to our fellow veteran families.
Jake and Brooke made our homebuying experience as quick and easy as possible. We will always use them for home financing. They've helped us so much from the very start from getting credit scores up with the lighthouse program to closing 3 months later.
Veterans United was amazing. They made the home buying process simple and enjoyable.
The Veterans United team was great from the beginning to the end. They stayed in constant contact with me and was always there to answer my questions. Bill was great, It was a great experience considering it is usually very stressful. I would recommend Veterans United to any veteran they would like to use them. Thanks again
The experience was good overall. However, I was very disappointed with how the final verification of employment was handled for me. We almost didn’t close because of it. In the future this verification should be requested sooner than the day of closing.
From the point of first contact to the preapproval everything went great. Everything was speedy and reactive. The process of dealing with the appraisal was awful. The appraisal fee was more than what was stated ($150 more), had to be returned to the appraiser several times for revision and finally the appraiser sent out the report without it being approved by her company. Also, the appraiser took a long time to be ordered because the web system apparently was down (I am surprised there is not another way to do this). Going through underwrite also was hard time because they kept finding issues that should have all been determined all at one time so it did not have to go back and forth between veterans united and myself.
Response from Veterans United
Jason, VA appraisals are overseen by the VA, but we do our best to prepare Veterans for issues that may arise. We're sorry if we weren't able to remove some of the stress your appraisal caused you. Our Client Advocate team is continually reviewing our processes to find better ways to prepare our Veterans for their home purchases. Thank you for sharing your experience Jason.
I had one scenario that I feel could have been handled much differently, with decent communication with in the team however in the end we got our home and it’s all over.
Their experience with the VA Home Loan process proved invaluable.
10/10 Mystle, JoAnne, and Emily are the team you want in your corner when navigating the home buying process. They made it easy to understand and took the time to explain everything. Can’t recommend enough, thank you ladies, that was kick ass!
Professional, knowledgeable, a great help.