We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!
When preparing your documents with this company, make sure you know what they are asking for as it can appear that they don't know the difference between a retirement and a disabiity payment. We got there, with many times so stay with it and it will work,
The paperwork handler did not seem to be very proactive causing a lot of hurry up and rush at the end just before closing. It all could have been anticipated and dealt with early on.They included $600 closing cost to me for the VA appraisal fee, even though I had previously paid it in full directly to the appraisal company.
Response from Veterans United
James, we appreciate this feedback and the specific details you shared. Our teams need to be proactive and explain all the final settlement costs. Thank you for allowing us to look for ways we can improve.
Everybody was so good to work with, helped us with anything we needed.
To anyone considering using VU for their home loan services - do it! This is my second experience with them and they continuously surprise me with the ease, efficiency and speed they work for you. Buying a house is stressful. VU makes it the Easiest experience ever.
You don't have to be a Veteran to receive services. We heard about Veterans United through my parents and found they also do conventional loans. Jodi and her team were great and assisted us with anything we needed. The website is very user friendly and I knew I could go there and check on the status of our loan. We have already recommended y'all to others and will continue to do so in the future. Thanks again! Dennis and Michelle Lue
You can trust you are being looked out for
This was my first time buying a house but Veterans United made it easy and painless. They took the worry out of the whole process!! Thank you.
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3rd Home I have purchased in my lifetime. The most positive home buying experience ever. Highly recommend Veteran’s United.
Veterans United is an outstanding organization and makes the mortgage process very seamless. Their personnel are very professional, knowledgeable, and helpful throughout the entire process. This is the 3rd time we've dealt with Veterans United and each time was a very pleasant and satisfying experience. They come highly recommended by us for your mortgage needs.
Great experience and very helpful. Highly recommended.
Thank you for the lovely gift if etched glasses. They are pretty and was totally unexpected.