We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!
Everybody was so good to work with, helped us with anything we needed.
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3rd Home I have purchased in my lifetime. The most positive home buying experience ever. Highly recommend Veteran’s United.
Great experience and very helpful. Highly recommended.
Great company, works their ass off to help you get what you want.
Absolutely amazing to work with. They are on top of it all, and communicate not only with us but with our realtors. Would recommend Veterans United 110%. They made the process incredibly easy and it took no time at all.
The experience seemed to go very quickly, and overall I was very pleased. I would refer others to Veteran's United in the future.
Veterans United goes the extra mile to make sure things are done right. They clearly understand the whole loan process and explain every step. They are both extremely professional and personable. They made the whole home buying journey both pleasant and rewarding.
I would not recommend VU and will be looking to change mortgage companies as soon as possible.
Everyone was simply wonderful to work with, I will without a doubt recommend Veterans United to my friends and family!
Great team to work with very helpful and bend over back words to help with anything
They make you feel like a person, not just another account number. They get to know you and everything that you are looking for in a house. I did not have the perfect financial record, but they never let that get in the way and helped me get everything in order and no confusion at any step in the home buying process. Wonderful people and I would very much encourage veterans to take advantage of this service, there is no better way to go!
I would highly recommend Veterans United. From a dedicated and knowledgeable team, to a streamlined app, VU made the American dream easier to attain. Thanks, VU!