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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

180,284

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
133,985
4
36,717
3
6,109
2
1,880
1
1,593

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Showing all 23,864 Air Force service member home purchase loan reviews

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5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

The overall experience me and my wife had went way more easier than we expected. The whole staff was very informed and professional in every way. I would like to say thank you to all of you for making this happen and to keep up the good work.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
Photo submission from Jason E.

Veterans United ranks highest of the several lenders I've used in the past ten years. They are responsive, thorough, and made our home buying experience very easy.

Loan Officer: Ross Pierson

NMLS# 120837

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

4.5 out of 5 Stars
Would Recommend

Great experience all around except Underwriting. They delayed our closing date by 12 days due to poor communication with VA Underwriting.

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Brandon Worthington was/is outstanding at getting the momentum going with the mortgage process! We had a long arduous journey, but he stayed consistent throughout the process! Diane Ess was equally engaging and customer service oriented throughout this entire process. We are so grateful to have worked with this team and look forward to working with Veteran's United in the near future. Because of this first-time interaction, we would expect nothing less from your team. Thank you for this AWESOME first-time home-buying experience!

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

3.5 out of 5 Stars
Would Recommend

Lose papers/ask for the same paperwork multiple times. I personally feel it was a little unprofessional, but other than that everything else was okay.

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
Would Recommend

Loan Officer: Johnna Dunlap

NMLS# 1102695

4.5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

2 out of 5 Stars

Communications were very professional and responsive. Offered competitive rates after negotiation. Portal is very streamlined and efficient. Swag is a nice plus.However, if I didn't catch it we would have ended up paying a substantial extra amount of money toward costs that are non-allowable to be paid by the Veteran. Although I was able to catch this and Chris made it right, I wonder how many other Veterans are being taken advantage of through this practice. I believe it is a deceptive lending practice.Without this experience I would have said 9/10.

Response from Veterans United

Warren, thank you for your feedback for Veterans United. Although we will need to look into your file and look for any issues, we can say that VA non - allowables are designed to be paid by the seller. This is standard and common practice. If you have any additional information we would love to hear from you. Please feel free to reach out to our client advocate team.

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
Photo submission from Nicole C.

The entire team was very professional and excellent to work with. The process was smooth and efficient.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Schoonover

NMLS# 1884414

5 out of 5 Stars
Would Recommend

I receive great service and a great APR rate.

Loan Officer: John Wacker

NMLS# 1861727

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Powers

NMLS# 1565057

4.5 out of 5 Stars
Would Recommend

Overall it was great. DJ was very informative and explained everything so I didn’t get stressed out. Amy was great and always polite but sometimes there were communication issues which lead to me calling DJ to understand what was needed.

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Dan & his team went above and beyond to guide & help me through this tedious process.
Would definitely recommend to other veterans &/ or use again.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

I'm very happy that I chose Veterans United Home Loans to handle my VA Loan. My great experience started the moment Andy made contact with me. The professional handling of my loan continued when Donna emailed me and giving me my "To Do" list. She stayed in contact me throughout the whole process politely reminding me to complete my items. Andy also periodically checking on me. They made the process a pleasant one. It was like 5 weeks from start to finish. I find that amazing. People have already been asking me about the process and I just give them the number of Veterans United Home Loans. I hear a lot of horror story about the home buying experience and I feel very blessed that my home buying experience was Great! The you Andy, Donna and staff of Veterans Home Loans.

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

The whole team was always ready to assist and guide me through the process. Everyone was very professional and personable. I highly recommend Veteran’s United!

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
Photo submission from Donald C.

The care and understanding of the men and women at Veterans United provided me with an experience that I can only describe as outstanding and very satisfying. As a veteran, it is a good feeling to know that there really is an organization dedicated to helping me and not just talking about it. Excellent, absolutely excellent.

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Veterans United came through once again to provide VA mortgage financing, through the good work of Garet Barry and his team!

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Our team did a wonderful job

Loan Officer: Josh Capron

NMLS# 1232378

4 out of 5 Stars
Would Recommend

Appreciate all the time/effort that was put in by the Vet United team...they were fantastic and really worked hard for me, allowing my wife and I to close on-time...hats off and kudos to Mike Mange and team, thanks!!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

10/10 experience with an awesome team that helped us every step of the way.

Loan Officer: Brandon Brown

NMLS# 1493029

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See all 180,284 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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