Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,131

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,077
4
14,253
3
2,112
2
961
1
728

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 16,306 Air Force service member home purchase loan reviews

Starting on Page 2 of 544. Return to Page 1 »

Clear Filters

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4 out of 5 Stars
Would Recommend

Kept me informed and helped me through the process.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Whaley

NMLS# 1359712

5 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend
Photo submission from Medanie K.

I am so glad that I called Veterans United before anybody else to buy a house. I never felt like I was supplying too much paperwork at any time 'til the day I closed on my house. Way flexible. They will make sure you buy a dream house and will give you a maximum pre-approval.

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

We would recommend vu for va home loans very pleasant experience.

Loan Officer: Eric Hermann

NMLS# 128481

3.5 out of 5 Stars
Would Recommend

We appreciate all the people who PUT UP WITH US. This time all of this was totally new and they were so patient and so nice. No nicer could be found. Thanks so much all. Jean and Sam Ridings

Loan Officer: Jennifer Deaver

NMLS# 1464178

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

A special thank you to Johnathan Sergers. He made the process of purchasing a home enjoyable, quick and easy. Thank you Johnathan for your dedication and support of Veterans like myself.

Loan Officer: Jonathan Segers

NMLS# 1671400

5 out of 5 Stars
Would Recommend

Every step from the beginning to the end was smooth with Veterans United. We worked with the best realtor Irene Bryan with BHG and the best loan officer Josh Carylon! My family and I had been trying to get a home for over a year with different companies and different agents with no success. Then, after praying and feeling hopeless Veterans United called me. I almost didn't answer because i didn't want to hear "No" again. But not this time, we were told " We Can Work With Anybody". Let us help you and they did! They superceded all our expectations!. We worked with Veterans United for less then 3 months and now we are homeowners for the very first time!!! We're prayed for a miracle and Veterans United was our angel!

Loan Officer: Josh Carlyon

NMLS# 1393787

5 out of 5 Stars
Would Recommend

Loan Officer: Christina Gardiner

NMLS# 1450509

5 out of 5 Stars
Would Recommend

Veterans United was nothing less of outstanding. They made our home buying process a breeze and wouldn't use anyone else..

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Really made easy. Hardly any stress. Would definitely recommend to others!

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

4.5 out of 5 Stars
Would Recommend

The Veterans United home loan team was very accessible and made themselves available to fit my schedule. They also made it very easy to get over the few bumps we encountered and made the process less stressful in doing so.

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend
Photo submission from Jayme S.

Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

There is almost always confusion with applying for a home loan. The fact that I could reach Daniel or his colleagues when I had a question at anytime was amazing. They always responded back to me if I left a message within a very prompt timeline. Most other institutions that I have worked with for loans are not even close to being as responsive as Daniel and his team was. This fact made my wife and I feel a lot of peace during a stressful time for us based on our shortfall with another company.

Loan Officer: Daniel Burke-Aguero

NMLS# 1493951

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Jessica Messing

NMLS# 1750076

1.5 out of 5 Stars

Maybe Im just too oold and feeble to attempt a procedure like getting a VA loan over the phone and computer, but ths was the most complicated most frustrating most stress inducing, most mis understandable process I can recall.I think If questioned by a peer I would have to forewarn them with great emphasis on what is mentioned aboveSugggest one emplyee work each deal all the way through, Suggest each applicant get more explicit, detailed warning if you will of just what kind of proofs and their depths , will be required up front. ie "you will be required to provide documentation of your incomeand other pertinent data including specific source documentation during the course of your applucation process"Please be aware that you will often be required to provide greatly detailed factual data in support of your application. This provision may frequently appear repetitive but is absoluetly necessary for the suucessful completion of your applicxation

Response from Veterans United

Your feedback is greatly appreciated Joel, and we thank you for the opportunity to journey with you toward home ownership. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We have attempted to reach you and look forward to being of assistance.

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Loan Officer: Steven Blakley

NMLS# 1541777

3 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

After being treated "like a number" and not taken very seriously about my home buying search by a competitor Company / Loan Officer (who offered no guidance or call back(s) after leaving several unreturned voice mails and Customer Service inquiries and complaints, I gave up on the process for a short time, but then decided to do research on the multiple "favorable assessments for Veteran's United that I saw...so I decided to call for assistance with my home search journey. I was very stressed out and just fed up with the inconsistency and lack of professionalism that I was dealing with previously with the previous competitor / Loan Officer !!Overall... Best call that I could have made! Home Loan closed within 30 days !!

Loan Officer: Jesse Francisco

NMLS# 1229823

5 out of 5 Stars
Would Recommend

This was our first time buying a home. Veterans United helped us throughout the entire process and always kept us updated, easing our stress and worry that comes with purchasing a home. They worked very hard and did an outstanding job.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Veterans United was the best choice for our family! They are very helpful, knowledgeable and are on top of their game. I couldn’t have asked for a better experience.

Production Manager: Philicia Pringle

NMLS# 1723160

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

4.5 out of 5 Stars
Would Recommend

*SECOND CHANCES* After a horrible experience with my loan team I swore off on Veterans United. My agent felt she could find me a better team within the organization and was she right. I am so glad and happy that I give VU another opportunity because my loan team was a power house. Brooks/Mason got me through processing so quickly I was ready to close way before my closing date, unfortunately the builder was not ready. If your on this fence using VU or just plain out had a bad experience, trust me there is a team for you in this organization that wants you to succeed.

Loan Officer: Brooks Rapp

NMLS# 1660966

5 out of 5 Stars
Would Recommend

My family and I honestly don’t have enough words for the way we were treated. Veterans United Home Loans deserves every bit of recognition they receive for quality of service. Efficient, engaged, timely, and respectful only describe a portion of how they’ve handled this process regarding search for our dream home. Thankfully we were able to find it, and it’s truly because of the wonderful team of people we had working with us. Thank you for everything that you’ve done, and will continue to do to service your clients.

Loan Officer: Kirk Jones

NMLS# 1659981

4 out of 5 Stars
Would Recommend

Just wanted to warn anyone about what may happen to you. As a first time home buyer, we had no idea what to expect. Our specialist helped us immensely. However, after the closing is where our nightmare began. Our loan was sold to Mr. Cooper and we have had nothing but issues since then. In the 4 months we have been in our home, we have made every payment before it was due, yet the company that is handling our escrow (Mr. Cooper), they missed our homeowners insurance payment and it was canceled (then reinstated) despite me being in constant contact with them to get it done. And now they have missed our tax payment which has resulted in a penalty, despite me constantly contacting them. They do not care.So as a veteran, I want to warn any other veterans out there considering using this company (Veterans United), please check who they are selling your loan to. And to Veterans United, you should remove them from your list. I have filed a complaint with the BBB over them and they have over 1500 complaints against them. If you want to look out for our veterans then do right by us, get rid of these idiots.Ed Burton

Loan Officer: Casey Martin

NMLS# 376814

3 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

You will Not find a Better team to work with than Veterans United Home Loans, Clarksville, TN to work with...

Branch Manager: Amanda Dusenberry

NMLS# 12419

Start your journey today!

Let’s Go!

See all 129,131 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

More Reviews

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Now It’s Your Turn!

Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.

See if I’m Eligible!

Back to Top

Speak with a Home Loan Specialist today
Representatives Available 24/7 to Better Serve Troops Overseas
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.