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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

135,383

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
116,651
4
14,781
3
2,193
2
997
1
761

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Showing all 61,153 Army service member home purchase loan reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

My husband and I bought a new home across country and decided to use the builder's broker because of the "incentive" associated with that. Boy was that a mistake. We traveled to the new city several days before close with 2 dogs and all our furniture following closing behind with a moving company. We locked our rate and thought all was well. We sold our home as instructed and cleared the old VA, but the day of closing (we had a hint a day or two before over the weekend) the lender announced they couldn't close the VA loan. All of a sudden we're sitting in a hotel with everything in tow and we have to start the whole process over or walk away from our down payment. We loved the home and didn't want to walk away so in desperation we called Veteran's United, who we'd spoken to before. Veteran's United listened to what happened, said there was no reason the VA loan couldn't be done, and immediately fixed the problem. They literally saved the deal and kept us from losing the house and all our money for the down payment. They were professional and got it done in less than 30 days with Thanksgiving Holiday in there. They were professional and courteous and never once left us hanging. They even worked on the weekends where necessary to get this done. We don't have enough nice things to say about them. We should have gone to them in the first place. If you're doing a VA loan they are the best in the business. If you're using any other kind of conventional loan, I would still talk to them first. They won't drop the ball, they won't leave you wondering what's going on and they won't make mistakes. If you have any kind of unusual situation don't risk another broker or lender-especially if it's a VA loan. Other lenders may say no problem, but talk to Veteran's United first. As another addition, they got us good rates at the last minute-not easy since we lost our lock-and they kept the costs to a minimum. Five stars all the way from us. We'll use them again.

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Nick and Veterans United are the best! They turned a very sour and very horrible home buying experience into a positive experience. If I knew than what I know now I would not only have used Veterans for our loan but also a realtor from Veterans. Nick is absolutely awesome!!!!

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Keep open communication with loan processor and ask questions about the process.

Loan Officer: Dylan Morgret

NMLS# 1493964

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
Photo submission from Magen R.

I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Veterans United made it very easy. All my questions were answered in a very timely manner and all questions and concerns were explained very thoroughly. They made sure I was comfortable and understood every step of the process. Thank you Veterans United!

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Thanks everyone for making my Christmas wish come true!

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

4 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

It was like boom boom boom no more rent and now a homeowner. Staples may have made the easy button, VU perfected it. Thanks to the team!!

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Loan Officer: Morgan Evans

NMLS# 844090

5 out of 5 Stars
Would Recommend

I am So thankful to Veterans United and the Team that they connected us with. It made this home buying process very easy and pleasant. And for allowing us to own our home instead of renting. This home buying experience has been pleasant because we were working with kind ,courteous, and just good people. I would highly recommend Veterans United to any one.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

VU is definitely the way to go. For a first time home buyer, they insured we understood the process and kept us on pace to becoming a home owner. They definitely have the Veterans best interest at heart.

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend

What an incredible experience from getting per-qualified, to finding the perfect new home, getting final approval for my loan and closing on a tight timeline. The entire team was amazing. If I even need another VA loan, this company has won my loyalty.

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

When we applied for a loan we were not sure we would be approved. After a few weeks we were notified about our approval. If it was not for Shane Miranda and Julia Ash we would not be happy homeowners now. Thank you both!

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

As a Veteran, If your looking for top level support and a program in your corner, Look no further. The process is simple, as loan processes go. They use easy to access technology, keeping you informed at every turn. One of the most important, They work for you, not your realtor.This is important because sometimes realtors refer lenders that are on their side and treat you like they are doing you a favor. Not at Veterans United. The are on your side in one of the most stressful and exciting moments in your life. One of my best decisions ever.

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend
Photo submission from Subrina P.

To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.

Loan Officer: Mike Mange

NMLS# 177094

4 out of 5 Stars
Would Recommend

Watch the helpful videos about the loan process that are on the VU website. And start collecting your proof documents early. Be prepared/expect frustrations - in our case, we put 20%+ down but still had to go through all the steps as if we were putting 0% down. Also, be prepared to follow up, frequently. In the end, like anything else, you are your own advocate so if you want to close on a certain date, you'll need to not only submit all your documents early/on-time (like we did) but follow-up on and "encourage" the process to move forward.

Loan Officer: Michael Ward

NMLS# 1698429

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

Their the best to work with when buying a home.

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Pearson

NMLS# 1407333

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See all 135,383 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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