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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

219,188

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
165,265
4
42,815
3
7,027
2
2,219
1
1,862

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Showing all 22,493 Marine Corps service member home purchase loan reviews

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3.5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

2 out of 5 Stars

We have bought two houses previously, and this experience was the worst. The lack of competence from the loan team was unbelievable. There is no way I would recommend Veterans United Home Loans to anyone.

Response from Veterans United

Bradley, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers.

5 out of 5 Stars
Would Recommend

I couldn't have been happier with the process of buying a home as a first time buyer. My loan officer Joshua went above and beyond in assisting me on what ever questions I had. I wouldn't have been able to buy my home without the help of the entire team. Thank you!

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
Photo submission from Carson M.

I could not have selected better agents to work on my behalf, courtesy, knowledge, understanding, prompt and above all, great communicators. It was my pleasure and honor to work with such a great team. Best wishes to all.

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Asli made my first buying experience a breeze! She constantly kept me engaged on what was going on throughout the process. She worked meticulously to help me secure my loan in the quickest way and helped me close in a very quick and timely manner! I am very pleased with her service and dependability, I will be sending many friends and veterans her way. Thank you Asli my family appreciates you!

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

I would recommend to any veteran who needs to buy a home fantastic people who want to give back to those who have given to them

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Quick closing, very personable staff!!!

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

They really do have exceptional team spirit and coordination.

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Colgin

NMLS# 1374345

2.5 out of 5 Stars

I would go with a local mortgage company. You will be able to come and go to receive info , and get things moving faster.

Response from Veterans United

Thank you for being honest with us about the conclusion of your loan process, Francis. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.

4.5 out of 5 Stars
Would Recommend

Easy and efficient process

Loan Officer: Ryan Williams

NMLS# 1718322

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

5 out of 5 Stars
Would Recommend
Photo submission from Christopher C.

Veterans United has a great team of professionals that work hard to ensure your loan process is efficient, and smooth! Nothing, but a top notch experience from a top notch team! Thanks again!

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Exceeded every expectation for service, process, and speed. Thank you VU!

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

I had a great stress free experience buying this home. Ginny was super helpful to my realtor and myself. She knew every answer we had and was always happy
Thank you so much

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

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5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

4.5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

I will absolutely use Veterans United for future home purchases.

Loan Officer : Erin Craig

NMLS# 963957

4.5 out of 5 Stars
Would Recommend
Photo submission from Jairo R.

The name says it all - Veterans United - they are truly united into helping achieve their goal in buying you a house. It was my first time buying a home, and only issue I had was from a outside third party and VU was able to assist with that. I'm happy with the advice and assistance they have given me.

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Everyone on the team was great to work with, I had no issues and they were there with me every step of the way. I really appreciate all their hard work!

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

My experience with VU was exceptional and easy.

Loan Officer: Zach Schmitt

NMLS# 1779174

3 out of 5 Stars

Real estate is a 7-day-a-week operation. Your agents should be available every day of the week. And they should forecast timelines to help manage expectations. If there's a holiday weekend coming up, lean into it and provide some info on the plan. Especially if a closing date is set for the first day after a holiday. Supervise less experienced agents and provide some assurances to clients/customers that someone is indeed providing oversight.

Response from Veterans United

Nicole, Thank you for letting us know your feelings on your recent loan experience. We try to set proper expectations with our teams when it comes to informing our clients when they will be in and out of the office to keep the line of communication open for all parties. If you would like to share more please do not hesitate to reach out to our client advocate team. Thank you again for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Joel was very helpful and was quick to respond when I emailed questions.

Loan Officer: Joel Gigler

NMLS# 983692

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