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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,788

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,011
4
14,040
3
2,071
2
948
1
718

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Showing all 16,949 Navy service member home purchase loan reviews

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5 out of 5 Stars
Would Recommend

Thanks to Veterans United Home loan team. I got a very nice rate at 3.9%. Job well done and Bravo Zulu!

Loan Officer: Nichole Barber

NMLS# 1275878

3 out of 5 Stars

My personal loan team (Gerrit and Kristen) made my experience bad. However, the customer service is phenomenal, and I was helped by some very nice people (josh and Donald) when I reached out.

Response from Veterans United

Hi Dylan, we are glad that you were able to get in contact with our Client Advocate team when you needed a little extra assistance. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. We thank you for your feedback and your business, have a great day!

5 out of 5 Stars
Would Recommend

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Aimee and Kristin are AWESOME!!!

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
Photo submission from Scott B.

If there was a number 11 for overall rating, you would of received it!! Neal and Aaron were always available and very knowledgeable. We have already started spreading the word about the great services from Veteran United.

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

This team that handled my case was extremely fast and accurate. We’re very happy with the outcome of everything that was involved. Thank you so much for all of your teams hard work.

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Process was unbelievable everything done by email and phone. Easy to use mobile app that keeps you informed and loved checklist to know we’re we were in process...

Loan Officer: Chrissy Smith

NMLS# 1126211

5 out of 5 Stars
Would Recommend

I check out 10 different Mortgage Companies and Veterans United was rated the best.

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Daniel took care of everything! We didn’t know what steps to take or where to turn. Daniel and his team were amazing at keeping us on target and walking us through from preapproval to getting the keys in our hands!! Amazing company! Couldn’t ask for a better home buying process.

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

4 out of 5 Stars
Would Recommend

Initial contact with Loan Specialists was fantastic . We had a conference call with my Agent and Caleb talking about steps and documents needed to get loan processed .

Loan Officer: Caleb Whisman

NMLS# 1293292

5 out of 5 Stars
Would Recommend

They did a fantastic job getting my house and they were very professional and it was very easy to get the paperwork process to buy a house I would like again to thank you for getting my house you guys are very professional and easy to get the paperwork done

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
Photo submission from Kerry W.

I want to thank my Loan Team for their help with my condo purchase. Thank you Steve, Codi, Andrew and all who helped in my smooth loan process. I could not be happier. The website process is the best I have ever seen.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

No one leaves you hanging and keeps in contact with you throughout the entire process.

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

The series of tutorials about using a VA Loan, all of its ramifications, and how the lender facilitates the process/final transaction is simply superb. Very informative, educational, and time- plus resource saving tools. Well done!

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Excellent serviceGreat customer service

Loan Officer: Adam Cowan

NMLS# 1599553

5 out of 5 Stars
Would Recommend

Purchasing a home is one of the most terrifying experiences by far My husband and I have ever dealt with; but having someone in our corner, who was willing to answer all of our questions, and provide us with all the necessary information which we needed during this process, definitely made for a better home buying experience. My husband and myself worked directly with Tony Stephenson, loan coordinator. I must say, Tony was very kind, patient and attentive when answering our questions and providing us all the information which we needed to move forward. Tony extended himself to us by calling on weekends, and during his vacation to ensure that we were receiving all the help which we needed. It is very clear and evident that Tony enjoys what he does, and takes pleasure in helping others.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Since the very first day they were responsive and professional and all around very courteous.

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
Would Recommend

Tiffanie Prado-Ramirez was AWESOME!!! She went over and above in helping me get this loan. My situation was difficult but she never gave up. It took a little longer but she was there keeping me updated every second. Great Job to her and her team. Brave Zulu!!!

Loan Officer: Tiffanie Prado-Ramirez

NMLS# 1544837

5 out of 5 Stars
Would Recommend

Anna and Justis were very helpful!

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Loan Officer: Mireyda Trueba

NMLS# 905768

2.5 out of 5 Stars

Closing was pushed backed multiple times due documents being overlooked and not being in correspondence with regulation requirements of the loan.

Response from Veterans United

Thank you for this information Timothy. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.

5 out of 5 Stars
Would Recommend
Photo submission from Del L.

Terry and Bridget were always available when I had a question or needed an answer. Terry was instrumental in working with my realtor that was comfortable and knew much about the VA loan process. Without his help and determination, I might not have been able to get this loan and save a significant amount of dollars. Bridget always kept me up to date during the process regardless of how much I pestered her. Outstanding team to work with!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Anderson

NMLS# 1464195

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Rob Deleeuw, was there for us every step of the way. Thanks so much.

Loan Officer: Rob Deleeuw

NMLS# 860610

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See all 126,788 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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