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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,318

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,341
4
40,515
3
6,655
2
2,065
1
1,742

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Showing all 580 Air Force service member reviews from Michigan

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5 out of 5 Stars
Would Recommend

Excellent service.

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Amanda Butler and Kriss Ball made the home purchase simple and stress free. On behalf of my family we thank you for your services

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Thank u Matt

Loan Officer: Matt Ponder

NMLS# 1674156

5 out of 5 Stars
Would Recommend

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

I had a great experience! Thank you to Haley, Mo and everyone for your help!

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brad Strubel

NMLS# 1392166

4.5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Excellent service

Loan Officer: Ashley Cook

NMLS# 1106948

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5 out of 5 Stars
Would Recommend

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

It was much smoother than I could have ever expected.

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

While it seemed like it took a long time from initial contact to closing it was a good experience working with everyone at Veterans United.

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Awesome, answered questions quickly and professionally.

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Justine was outstanding in every way possible, she was quick to answer and help with problem I had. My realtor and I were so impressed. Made the whole process effortless. Thank you for her.

Loan Officer: Justine Farnen

NMLS# 1281956

5 out of 5 Stars
Would Recommend

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Top notch every step of the way. Never felt pressured to make an fast decisions. You guys came highly recommended from people I trust most in this world and you did not disappoint.

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

Senior Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Kittle

NMLS# 1035193

4.5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

This is the third loan I've done with Veteran's United. Each time the experience has been very smooth and each time I've closed earlier than anticipated.

Loan Officer: Thomas Champion

NMLS# 1102159

3 out of 5 Stars

Not enough feedback or touching based in between long lapse of time leaving customer wondering whats going? are they scammers? The web account should not replace customer service and communication.

Response from Veterans United

Carmen, we agree that continued communication is important during a home approval process. There are times during the loan approval where there is no action needed from the Veteran, but our goal is to prepare you for those times so you aren't feeling left in the dark. We appreciate this reminder to continually let our Veterans know what is going on, even if there is no change to report.

2.5 out of 5 Stars
Would Recommend

The underwriter seemed to take their time and wanted clarification at the last minute. This put unneeded stress and pressure on me. This needs to stop and have a better experience with another customer. However, the loan specialist Seth Thompson did a great job with what he had to work with.

Response from Veterans United

Jeffrey, we're sorry your experience during underwriting was stressful. We'll take a look at your approval process to see if we could have made the experience better for you and others. We're glad Seth was an asset to you during your home purchase, and we hope you enjoy many happy years in your new home.

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

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