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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

255,413

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
194,487
4
48,397
3
7,886
2
2,500
1
2,143

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Showing all 120,705 Army service member reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ewing

NMLS# 1812014

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend
Photo submission from Rusty O.

First and foremost Kedric my loan officer and Aimee my realtor both need raises. They went above and beyond to make sure things went smoothly in a hectic stressful first time purchase. I can not thank them enough for doing everything they did.

Loan Officer: Kedric Busch

NMLS# 1811777

3.5 out of 5 Stars
Would Recommend

Provide more training to underwriting to explain what state active duty is along with train the people who review documents what to look for to avoid adding unnecessary waste of time along with better time management to be able to complete tasks in the time the tell the client they will.

Loan Officer: Josh Jennett

NMLS# 1933969

3.5 out of 5 Stars
Would Recommend

Loan Officer : Erin Craig

NMLS# 963957

1 out of 5 Stars
Would Recommend

Be sure to be specific on your information and cover everything. Mention your previously owned properties with addresses, your current living situation and any tax you owe or are exempt. If all these are laid out at the beginning of the process there should be no last minute loops to jump thru at the end.

Branch Manager: Tim Spears

NMLS# 1191068

0.5 out of 5 Stars

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United Home Loans. I had an excellent experience with them when I bought our first house. Everything was very easy as far as the paperwork process. Having everything digital and on their secure website made the process go that much faster and smoother! They have a great team set up to answer any question you need and they reply to emails or text right away! You almost feel like they are your pit crew ready to keep you on the track! Best experience I have ever had with any company! They also have very considerate house warming gifts! The home welcome Mat that we received with our new address made the experience and our home that much more special! Thanks again for all you guys do!

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

After 20 years with the military, I had no time to buy a home. It was always renting. I wanted to buy a home for my family. I had the least involvement with the process. All I had to do was submit all the documents needed. The loan team and the realtor did a lot of the leg work. All I did was choose the home. The key to a successful transition is have access to your iCloud or documents online. Install PDF reader and Docu-sign app. Be straight with all personnel and keep a calendar handy. Most important thing... fix your credit by checking your report before applying.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

WE HAD A GREAT EXPERIENCE WITH VETERANS UNITED. THEY ARE TRUE YO THEIR WORDS IT IS A JOURNEY BUT AT THE END IT TURNS OUT TO BE A GREAT JOURNEY. THEY KEEP YOU INFORM HOW THINGS ARE GOING, GREAT JOB TO EVERYONE THAT WAS ON THE JOURNEY WITH US .THANK YOU SO VERY VERY MUCH COULD NOT HAVE DID IT WITHOUT ALL OF YOUR HELP.

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need done.

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Thank you Ashley, Jon, Randi, and all of Veterans United for such a wonderful experience. Becoming home owners can be real stressful, but with a team as great as this one, we were able to purchase our home with much less stress than expected.

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend
Photo submission from Joseph F.

I am a very proud veteran who has used his VA benefits to buy 5 homes. This is the first time I have used Veteran's United Home Loans and I can say without a doubt it was the easiest and fastest process I have ever encountered in buying a home. From the day of the first contact with our loan officer, Joel Grisamore, and our loan coordinator, Megan Chavez, to the actual closing a Veteran's United Home Loans representative was with us every step of the way. This was a great experience and we really want to thank Joel & Megan. Thanks, Joe F. U.S. Army Retired

Loan Officer: Joel Grisamore

NMLS# 1374341

5 out of 5 Stars
Would Recommend

VU was an easy and painless process. I thought it was going to be more difficult going through this process while stationed in South Korea, but it was surprisingly simple!

Loan Officer: Jamie Booth

NMLS# 1323716

5 out of 5 Stars
Would Recommend

Veterans United was great during our original finance and the refinance of our home! I would recommend them for a great experience and I appreciated them very much.

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Super seamless process using VU. I won’t go anywhere else to get a home loan in the future. They’ve made a life-long customer for sure!

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

My team was excellent and took care me and explained everything in detail make process really easy

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Nate was another person I would like to point out we worked well together.

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

Keep up the good work in support of us Veterans!

Loan Officer: Ben Choi

NMLS# 47882

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5 out of 5 Stars
Would Recommend

Overall great and awesome experience.

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend

Very satisfied

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend

10/10

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend
Photo submission from Veleka D.

I will tell my friends about how easy it was to contact them all the way up to closing. They made my home buying experience amazing during a global pandemic! Through a retirement, transition to civilian from military, and loss of a grandmother, this was one thing I didn't have to worry about. My daughter and I or very happy in our new home. Thank you VU!

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Alexander

NMLS# 1961964

More Reviews

See all 255,413 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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