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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

171,852

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
127,164
4
35,454
3
5,881
2
1,820
1
1,533

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Showing all 85,097 Army service member reviews

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4.5 out of 5 Stars
Would Recommend

I appreciated Aaron Laxson’s prompt responses and communication.I was confused by initial explanatory papers that said once loan approved, I would be contacted to lock rate. That didn’t happen.I also wish when signing closing docs I had been left with copies of what I signed but Aaron called the title co. for me to get them sent. He was on the ball everytime I contacted him.

Loan Officer: Mitch Casteel

NMLS# 920439

4 out of 5 Stars
Would Recommend

Loan Officer: Justin Doisy

NMLS# 1660962

5 out of 5 Stars
Would Recommend

Karol Hart & Toni Gulley are an amazing team!! Thank you guys!!

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

This a company that is bringing back to life the phrase (people taking care of people) and this is what they go from start to finish. We were made aware everyday by personal e-mail, where we were and how long it would take to proceed to the next step in a process(buying a home). We were never in the dark or wondering what happens next and they were so quick to help when we got stumped on paperwork. This company will continually be recommended and Veterans has the best rate on VA loans.

Loan Officer: Dawn Plank

NMLS# 35210

4.5 out of 5 Stars
Would Recommend

Great communication

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
Photo submission from Jarrod N.

Dorian made this process so much easier than we could ever imagined. He took away so much of the stress that we anticipated.

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend

Loan Officer: Winsor Cooper III

NMLS# 317950

5 out of 5 Stars
Would Recommend

Loan Officer: Krystal Palmer

NMLS# 1110490

4 out of 5 Stars
Would Recommend

Loan Officer: Danielle Grefrath

NMLS# 1698464

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

I have had several experiences buying homes while using the VA loan benefit. While they all ended with a home purchase, the complete start to finish process with Cooper at Veteran United was an immeasurably better experience.
Before contacting Veterans United I had several other lending companies try use “number judo” or the bait and switch. Cooper gave me the loan details up front. He told me what could be subject to change and what could not. What I got was exactly what Cooper told me from the beginning.
Faren Birthisel, The loan coordinator was aways quick to respond to any questions or concerns I had and promptly resolved any issues. Ensuring the process was smooth, painless and quick as possible.
I think any veteran eligible for a VA loan would be doing themselves a disservice to not at least talk to Cooper before making a decision on a home loan.

Loan Officer: Cooper Allen

NMLS# 170363

4 out of 5 Stars
Would Recommend

I really appreciate the opportunity on buying a home through Veterans United. But, however it needs to be a better way for reservists to obtain certain personal documents such their retirement points statement, it took a while to get the form it would have worked out better with more internal help from Veterans United. But, overall I would recommend financing through you to all veterans. Thanks have a blessed day.

Senior Production Lead: David Munns

NMLS# 859838

4 out of 5 Stars
Would Recommend

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
Photo submission from John G.

They made my first home buying experience seamless. Kalab Long and his team were amazing and we succeeded in landing my dream home! Veterans United online makes obtaining the loan so much easier. It tells you what to do by presenting what documents are needed. Then all you do is upload what they're requesting. Amazing experience!

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Everyone was very nice and they made the process very simple, taking the time to explain everything to us. It wasn’t as difficult of a process as some of our friends have gone through.

Loan Officer: Kirk Jones

NMLS# 1659981

5 out of 5 Stars
Would Recommend

This process was simple and straightforward with Mary and team. Throughout the process I felt supported which is impressive as it is entirely remote and online driven.

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Tuttle

NMLS# 1847326

4.5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Dycus

NMLS# 1128622

1 out of 5 Stars

I was given a pre approval for enough to buy my new home even though I had my current home. My current home was closing one week after my home I was purchasing. Two days before closing I was given all clear and no problems with my closing on Friday. Thursday, I am told I can’t and I had to come up with 10,400 to close on my house. I had already spent 2400.00 on movers and my family was packed. I was told I had to wait till the following Friday when I closed on my old house. Well, this contradicted everything that had been relayed. I had to spend all my savings to keep my family on track and not lose money spent already for the move. These employees get paid to make Veterans home buying experience smooth, however this was ridiculous. These folks are nice, but they cost me money I had saved. I am just blessed I had enough to get my family moved.

Response from Veterans United

George, we're sorry to hear issues arose around your closing. Our Client Advocate team will look into your approval process to see if we could have prevented this from happening. We're grateful you took the time to provide this feedback so we can continually be working to better our service for Veterans.

5 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Veterans United Home Loan Officer Mike Wilton and Transaction Specialist, Shomari Wellington made purchasing a new home the best experience I ever had. They chose an Awesome Realtor, Sherry Martin at Abbit Realtor and walked me through the home purchasing process. All my questions or concerns were answered and taken care of, making my home buying process the BEST! Veterans United is a #1 Home Loan Co.

Loan Officer: Mike Wilson

NMLS# 1530897

4.5 out of 5 Stars
Would Recommend
Photo submission from Rianna B.

Overall the process was seamless, the technology makes everything so much easier, and they know what they're doing. I would 100% recommend using VUHL.

Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Jones

NMLS# 1629215

4 out of 5 Stars
Would Recommend

Brendan and Lauren done a great job with the loan process

Loan Officer: Brendan Wilson

NMLS# 362532

4.5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

I was very pleased to work with my agent, he was very good in helping me along the way.

Loan Officer: George Eastergard

NMLS# 1446649

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See all 171,852 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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