I appreciated Aaron Laxson’s prompt responses and communication.I was confused by initial explanatory papers that said once loan approved, I would be contacted to lock rate. That didn’t happen.I also wish when signing closing docs I had been left with copies of what I signed but Aaron called the title co. for me to get them sent. He was on the ball everytime I contacted him.
Karol Hart & Toni Gulley are an amazing team!! Thank you guys!!
This a company that is bringing back to life the phrase (people taking care of people) and this is what they go from start to finish. We were made aware everyday by personal e-mail, where we were and how long it would take to proceed to the next step in a process(buying a home). We were never in the dark or wondering what happens next and they were so quick to help when we got stumped on paperwork. This company will continually be recommended and Veterans has the best rate on VA loans.
I have had several experiences buying homes while using the VA loan benefit. While they all ended with a home purchase, the complete start to finish process with Cooper at Veteran United was an immeasurably better experience.
Before contacting Veterans United I had several other lending companies try use “number judo” or the bait and switch. Cooper gave me the loan details up front. He told me what could be subject to change and what could not. What I got was exactly what Cooper told me from the beginning.
Faren Birthisel, The loan coordinator was aways quick to respond to any questions or concerns I had and promptly resolved any issues. Ensuring the process was smooth, painless and quick as possible.
I think any veteran eligible for a VA loan would be doing themselves a disservice to not at least talk to Cooper before making a decision on a home loan.
I really appreciate the opportunity on buying a home through Veterans United. But, however it needs to be a better way for reservists to obtain certain personal documents such their retirement points statement, it took a while to get the form it would have worked out better with more internal help from Veterans United. But, overall I would recommend financing through you to all veterans. Thanks have a blessed day.
They made my first home buying experience seamless. Kalab Long and his team were amazing and we succeeded in landing my dream home! Veterans United online makes obtaining the loan so much easier. It tells you what to do by presenting what documents are needed. Then all you do is upload what they're requesting. Amazing experience!
Everyone was very nice and they made the process very simple, taking the time to explain everything to us. It wasn’t as difficult of a process as some of our friends have gone through.
This process was simple and straightforward with Mary and team. Throughout the process I felt supported which is impressive as it is entirely remote and online driven.
I was given a pre approval for enough to buy my new home even though I had my current home. My current home was closing one week after my home I was purchasing. Two days before closing I was given all clear and no problems with my closing on Friday. Thursday, I am told I can’t and I had to come up with 10,400 to close on my house. I had already spent 2400.00 on movers and my family was packed. I was told I had to wait till the following Friday when I closed on my old house. Well, this contradicted everything that had been relayed. I had to spend all my savings to keep my family on track and not lose money spent already for the move. These employees get paid to make Veterans home buying experience smooth, however this was ridiculous. These folks are nice, but they cost me money I had saved. I am just blessed I had enough to get my family moved.
Response from Veterans United
George, we're sorry to hear issues arose around your closing. Our Client Advocate team will look into your approval process to see if we could have prevented this from happening. We're grateful you took the time to provide this feedback so we can continually be working to better our service for Veterans.
Veterans United Home Loan Officer Mike Wilton and Transaction Specialist, Shomari Wellington made purchasing a new home the best experience I ever had. They chose an Awesome Realtor, Sherry Martin at Abbit Realtor and walked me through the home purchasing process. All my questions or concerns were answered and taken care of, making my home buying process the BEST! Veterans United is a #1 Home Loan Co.
Brendan and Lauren done a great job with the loan process
I was very pleased to work with my agent, he was very good in helping me along the way.