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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

105,795

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
90,436
4
12,096
3
1,834
2
818
1
611

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5 out of 5 Stars
Would Recommend

I was able to talk with kyle like talking to a friend;

Loan Officer: Kyle Morris

NMLS# 1598793

5 out of 5 Stars
Would Recommend

Our Loan Officer, Jake Kraft, and his Assistant, Nick Gimmings, were great. Both were very professional and very friendly. They knew what they were doing, and any questions we had, the answered them promptly. A great experience.

Loan Officer: Jake Kraft

NMLS# 1223553

5 out of 5 Stars
Would Recommend

Our team was great!

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Outstanding Customer Service!

Loan Officer: Caleb Whisman

NMLS# 1293292

5 out of 5 Stars
Would Recommend

There is no possible way to I can Express how grateful I am that you have a team like yours working for your company they had made a variable horrible time in my life one of the most fulfilling and grateful experiences that I have had in a long time

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
Photo submission from James K.

I can't say enough about my experience. The Lighthouse Program was awesome and my loan officer, Juliana Francisco, was absolutely amazing. I can see that she is a a huge asset to the company. Because of my experience, Veterans United will always have my business.

Loan Officer: Juliana Francisco

NMLS# 1126762

0.5 out of 5 Stars

Loan Officer: Shannon Matlack

NMLS# 982020

2 out of 5 Stars

Loan Officer: Dan Hopkins

NMLS# 1525090

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

I started with chris shoemaker which is no longer with the company who was great, then josh stepped right up and went to bat for me from minute one....tony was outstanding as well! Very please and it was my pleasure to have worked with them!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

This was our second loan with Veterans United and this second time around went much smoother. Tommy did an excellent job and we appreciate his service.

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

Meghan was great, there are no other words to discribe the professional service and knowledge.

Loan Officer: Meghan Tolster

NMLS# 845777

4 out of 5 Stars
Would Recommend

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend
Photo submission from Tamara H.

Mr. Crites was great, and so was his team. He may not have been able to talk on the phone a lot, but he made sure I was in the loop with text messages and emails. He also called back anytime I left a message or texted him. He was very kind and thoughtful with my needs and made sure I received the best deal on my new home.

Loan Officer: Brandon Crites

NMLS# 873136

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

They pay attention to every detail.

Loan Officer: Jonathan Lucas

NMLS# 43401

4.5 out of 5 Stars
Would Recommend

Loan Officer: Winsor Cooper

NMLS# 317950

4.5 out of 5 Stars
Would Recommend

Very straight forward and easy to understand.

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Jeff and Christina knew we were first-time home buyers and they never once made us feel bad for not understanding a part of the process. They were so quick to offer guidance and keep the process moving as fast as possible. Excellent personable care.

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Very responsive and professional

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Dave and Jim did an outstanding job processing my loan request.

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Gigler

NMLS# 983692

4.5 out of 5 Stars
Would Recommend

Loan Officer: Elliott Watkins

NMLS# 1198442

5 out of 5 Stars
Would Recommend
Photo submission from Gregory T.

My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

My transaction coordinator, Crystal Johnson, was a god-send. Really knows her stuff and made this home buy painless and easy.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Poppa

NMLS# 1435346

4.5 out of 5 Stars
Would Recommend

Far and away the most complete mortgage getting experience we (my wife and I) have had. The other banks or lenders took very basic information to calculate a loan value. VU wanted accurate info at the very beginning. Very helpful when you're trying to get a home and the seller doesn't want to budge.

Loan Officer: Josh Schultz

NMLS# 896562

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