Excellent...i referred my best friend Steve
This was my 6th home purchase in 40 years. Veteran United Home Loans turned a usually hectic nightmarish experience into a simple process.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Everyone worked to help us over come our lack of computer knowledge .
Process went extremely smooth and easy.
Exceptional service!!! Every question that I had was answered within minutes! Jon McCarty and his team were so easy to communicate with. The process of buying our home was painless and could not have gone quicker or smoother! We are incredibly amazed! From finding a home to being notified that we were cleared to close took less then 1 month! Simply astonishing! This and the caring and friendly service is why I will recommend Veterans United to anyone that I hear of seeking a home loan. Thank you!
Jerry was a great help guiding me through the process and allison as well
they helped me every step and explained why in a very supportive way
From the very beginning the team made sure we understood everything and every step. If we had questions, they had the answer
The underwriting process is a bit slow but overall I feel totally satisfied wit the service and home purchasing experience!
Jackie and Kevin were great, and Carla Can, our local real estate agent was fantastic!
Veterans united was quick and simple to use.
jennifer was very helpful
As part of a constant improvement process Veterans United Home Loans should invest in standardized online forms for an industry leading customer experience.
From being scared and unsure of whats going on Veterans United made it easy
Julia and team were excellent answering all my questions and making this as painless as possible!! It was actually so much easier and faster to do so much online with the excellent guidane we recieved!! We ab absolutely love our new home!!
greatest professional that I have ever done business with. I have never met someone so dedicated to great customer service as Ms Francisco. In the future I will not just recommend Veterans United but I will insist that they ask for Ms Francisco.
It was like an amusement park ride. Slow at first. With a lot of ups and downs, twists and turns. And finally a fast finish.