He was great and very patient
Honestly, it was very frustrating. Everything was good until we put down a down payment for our home. Once we did that, veterans United had 2 weeks to get the loan approved. The very last day of the two weeks they had, they all of a sudden needed all this other information, which takes time to find. It is frustrating that we have to meet deadlines, but they push everything off to the last minute. Also frustrating that when we gave information that was needed, it wasn’t good enough for the review team, often having us submit something 3 times! They were able to get us approved when no one else was able to, so very happy about that, but like I said the process was a pain in the butt!
Veterans United has been the best company we have ever dealt with in 25 plus years of buying houses and securing mortgages.
It is seamless, efficient, and we will continue to return to Veteran’s United for all our mortgage needs.
During the entire process I tried to contact Michelle Mueller on multiple occasions by phone and email. I have closed on my loan and I have yet to receive any response from her. I felt like I was not a priority to her. Shawn Hall was amazing and stayed in constant contact with me!
Service was fantastic and her team kept us updated throughout the process.
This has been the easiest home buying process I have experienced.
If you want to purchase a home I recommend Veterans United, they will get that dream home you've always wanted.