Veterans United online process and navigation of the portal was very easy to use even for a less computer savvy person. The database of videos and documents helped us out tremendously as first-time home buyers.
I am not happy with my realtor. But I’m getting all my pics and documents together to do a formal complaint. I felt like she worked for the seller and not me. Thebthinjs on the inspection list was not done like my agent stated. I’m still waiting on an oven part and the jet for the tub. My agent and the sellers agent work in the same building.
With the digital upload and signing of documents, the whole process was very stream-lined and easy to maneuver. Every step was laid out and I didn't have to wonder what was next. The education section on the website gave me great insight into what needs to be done next and where I need to go. Overall I had a great experience working with Veterans United!
Very professional and fast.
Excellence team experience we received it all seemed fluid and effortless from our point of view. Everyone on the Team was very knowledgeable and helpful immediately without pauses which is to be commended. Thanks to the whole TEAM....
it was great working with Mr. Boussar and Mr. Brown.We recommend them to everyone. A Big Thank You.
Everyone we spoke with was great! They were so friendly and helpful. We had a great experience!
Very thorough in their pursuit of supporting documentation.
Handed my loan off immediately without notice or consideration.
Response from Veterans United
We appreciate the details on your experience, Christopher. Every individual on your loan team works together to ensure they are getting you to closing. A member of our Client Advocate team is available to discuss your issues further if you would like to speak to them. We want to ensure that other Veterans in the future do not have a similar experience. Let us know if we can help in any other way.
I dealt with Shane Martin, Robyn Earl, and Molly Winkle (I know that there were others involved) and they were all very knowledgeable and helpful. They really went the "extra mile"to help me through this and to explain the things that I questioned.Thank you all so much! We closed yesterday, all is good!
Taylor and Natalie are a fantastic team. They gave regular updates, answered each call and text with a sense of urgency, and we're friendly and professional. I am extremely pleased with our experience with Veterans United. Great Job!! Thank you!
The entire process was basically seamless with no issues.